Top 5 Ways to Improve Bitmob.com

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Monday, January 04, 2010

I've been a Bitmob user long enough to let Shoe and the rest of the staff know that I love their site well enough to stick around with it for at least another 6 months.  Sometimes I express this love for the site and community by commenting, sometimes by stalking Shoe home, but today it's time I show the site some tough love.  Everyone likes lists, unless they are critical of them, so hopefully this will soften the blow.  Don't take these criticisms too close to heart, as this is just one opinion in a community of many.  Nevertheless, I hope my voice doesn't go unheard and that we do see these issues addressed in time.

Accessible, customizable, and loyal: the panda.

1. User profiles that follow the RateYourMusic.com model.

I've had a long love affair with RYM.com since I joined in 2004, and I've found every similar profile page lackluster since.  Take a look at my page and than take a look at another user page.  There is enough room for customization but it's all withheld in a shared template that makes navigating quick and comfortable.  At the top, there is the user avatar(s) and basic user information (name, location, age).  Immediately following this are two large customizable blocks dedicated to favorite artists and personal notes the user might want to tell others.  This is important because it gives the user an immediate way to tell the visitor about their personality and likes/dislikes.  In a user centered site, I want to know immediately if I agree with this user's taste before I commit to digging through his articles/reviews.  Having lists, a game database, and user compatibility system seems outside the resources (and perhaps intention) of Bitmob so ignore all that for now.  The final thing worth noting about the user page is the bottom section dedicated to keeping track of posts that other users have favorited from this user and posts that this user has favorited by others.  It's both a great motivator for the community and a pure way to let users be in control of recommending articles without turning Bitmob into the Digg homepage, as we all know the site is driven by its dedicated editors and interns.

2.  Move non-original content off main feed.

I take offense when I see Brian Shirk, Suriel Vazquez, or any of the other very talented, passionate Bitmob users post a great article that enters and leaves the Mini-Mobfeed like a flash in a pan, while editor-chosen news bites, recycled articles/posts (from other sites), and podcast updates fill up the front page.  I come to Bitmob, as I imagine others do, for great features that are written from unique perspectives that you don't often get on bigger sites that are dedicated to recycling PR releases, previews (that read like PR releases), and reviews (that, more often than not, read like PR releases with additional comments on likes/dislikes).

Getting rid of them entirely isn't the only solution nor the one I would suggest.  News bites are convenient, recycled posts often merit it, and, well, podcast updates have to be put somewhere.  The fundamental problem is that these lesser additions to Bitmob are squashing the larger attraction of quality user submitted articles.  This problem could be alleviated by having news bites and other non-article editorial posts being placed in the sidebar.  It could be like a twitter feed you click on to get more info and editor opinions.  I'm not a web design genius, but I do know that I wish to see only exclusive content on the front page that gives the community an identity.  News bites, I'm sad to admit, cheapens the site and makes it feel like any other gaming blog, especially when these posts are coming from outside the userbase.  This all leads me into my next point.

3. Set higher standards for what makes the front page.

Clearly this is going to reflect my taste more than any objective truth about the site, but indulge me for a moment.  There is another thing that turns me off about the main page, the heart and soul of Bitmob: there are too many new posters highlighted that don't merit it.  Now, Bitmob is a community meant to nurture aspiring game writers and highlight unique views and opinions, but I find too often that unoriginal, poorly written posts that clearly read like a first draft are posted on the front page because they are by new users.  Let's not be glib: Shoe and Linn select these passable posts because they want to support new users and expand the community.  Ignoring hopefuls and focusing only on established users is not the way to expand a website, financially or socially.  There are a lot of poorly written but interesting posts and excellently written but unoriginal posts that I'm glad that make it on the front page, but I think Bitmob has leaned on the extreme of highlighting a new writer every other day, whether it deserves it or not, for too long.  This kind of mentality seems counter-productive to what the site is about: quality, original content on games from non-journalists.  If you highlight non-quality, non-original content it might motivate the one user who may (or may not) return, but it won't attract outsiders like highlighting another thoughtful post or epic review from an established user might.  Bitmob will only survive if attracts many more readers than the amount of writers it has posting.  Too often I find myself wandering to the mini-Mobfeed sidebar to be pleasantly surprised by something that didn't make the front page.  In an ideal world, this sort of surprise is what I should feel every time I load up the homepage.

"Pre-Order at 7-Eleven" is essential to any gaming website's top bar.

4.  Categorically divide the top bar.

If I want to read a review, I hate digging through all the other news posts, features, and such to get to one.  I'd find Bitmob much more accessible if I could quickly hit a button on top that sections off reviews to their own feed along with news, editorials, features, and such.  Bitmob askews the gaming website format when it doesn't need to.  What makes Bitmob unique is that..well,you already know it and I've already written it 3 times in this article.  Point being, like any other gaming website, if I want reviews I should click reviews and if I want features I should be able to click features.  No one wants to dig through a giant feed to get to the content they want.



5. Encourage Bitmob contributors to improve

Just because you hired a couple interns and found a comfortable amount of quality, prolific users, don't stop looking for help within the community.  While there are a number of Bitmob users that post slapdash opinion pieces or knee-jerk reviews, the majority of Bitmob users are a dedicated bunch of gamers and writers that want to improve at writing and want to improve in their knowledge of games.  A lot of the site's appeal is that Dan Shoe and company hold a place in our hearts among gaming's elite journalists and contributors.  This is a vague suggestion so let me break things down into practical ideas:

Dan "Shoe" Hsu: ex-EGM editor, current Bitmob co-manager, and eternal eye-patched bad ass.

  • Encourage users to edit each others work: As someone who has written for a paper for the past two years, I can attest to the benefits of having someone edit your articles.  Most of us are creative thinkers that get so absorbed in our writing that we overlook the logical framework and problems with grammar our articles might have.  Since we aren't as stoic a community as a school paper, we can make more in-depth suggestions along the lines of "elaborate on this idea" that could make all our work better for us to post and others to read.  Organizing something like this could be tricky, but I and others want nothing more than to improve at video game writing, and having other dedicated users and Bitmob staff helping out can be influential in this process.   I think, for the time being, this can be as simple as someone (maybe myself?) posting a minimal post reiterating this idea and encouraging the comment box to be used by users to offer and ask for help for their next article.  So, Bitmob staff, think out a method to connect Bitmob users to agreements of helping out each other's work.  In an ideal Bitmob, this would be a main feature of the site and users would be rated and rewarded by how they help others.
  • Bitmob staff need to give us the same tuff luff we give to the site.  Bitmob staff need to focus less on the next exclusive Bioware interview and focus on leaving helpful comments to Bitmob users.  Dan Shoe was a long time editor for EGM, and I imagine he gave critical remarks and held certain articles back from his colleagues because he felt it'd help them out and the publication out in the long run.  Now, the issue isn't as black & white as the way I presented it because a lot of Bitmob users don't want criticism, can't handle criticism, or will take offense to criticism.  To some of us, Bitmob is just a way of keeping a blog with the promise of at least 40+ hits to 1,000s.  If this idea is to be realized, Bitmob will have poll users personally on if they want critical remarks or not.  In general, I think most of us do.  There should be a sense of trepidation before I hit the post button; I should be nervous if I don't think my article is as good as it should be, and I should take it easy once Master Shoe comes in and tells me why.  Of course, the logistics are complicated (how much time does Bitmob staff have, how do you keep criticism private if the users requests) but I think this would help the site and community greatly.  Bitmob, at its best, should function as a platform for gaming journalism's brightest--consistent enough to be on Game Informers list of writers to watch along with the rest of the internet.  CliffyB once ran (not sure if he still does) a blog where he encouraged users to submit their mods/indie games, which he would dissect and offer heavy criticism on.  It made for a memorable communication with between hopeful game developers and one of their icons, and it gave them the information they needed to improve what they love doing.  


Don't get me wrong.  I think Bitmob is a great site but I think it can be that much better with all of our input and effort.

 
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Comments (39)
Brett_new_profile
January 04, 2010
Allistair, we absolutely listen to the ideas you and other users have about improving the site. We love that you guys are passionate enough to devote significant thought to making Bitmob better. As to our actual plans, all I can say is: we're working on it! (And a quick protip to you and other writers: shrink your images to 578px wide or less. Otherwise they'll break the site's formatting -- like your 7-11 nav bar pic did.)
Demian_-_bitmobbio
January 04, 2010
Thanks, Allistair, lots of interesting stuff in there. We may already be working on some of those already : ) We don't make any concerted effort to call out new posters in particular, though.
Jason_wilson
January 04, 2010
Allistair -- When I pick a story to promote, I select something that I feel is interesting or has something to say, be it a thoughtful piece, a satiric piece, or even a puzzle or a game. As for giving feedback, the community folk that have reached out to me have received some feedback. When I have time, I'm happy to provide it.
Mikeminotti-biopic
January 04, 2010
@Joshua I did get a Flip HD for Christmas.
Alexemmy
January 04, 2010
@Mike - I vote that Warcraft Hero becomes a web series! I want to see you dressed up in armor, running around your town with a sword. Make it happen!! Also, you got a lot of expensive sounding stuff for christmas... can I have some of it?
Default_picture
January 04, 2010
Categorically dividing the top bar is a great idea I had never considered. It'd be an awesome way to separate reviews from other articles, at the very least. Within reviews, you could search for games and get a bunch of reviews for it. How great would that be?! A lot of your suggestions seem to be getting at the quality of posts, most notably the ones that get front paged. I think it's a fair criticism but keep in mind that this IS a community driven site, and the last thing you want is an interesting article that is not very well written (but not poor) to go unnoticed. I think what they do now is fair - if you post an interesting article and it appears as though you at least put in the effort, they will clean it up a bit for you and put in on the front page. You mention articles that are very well written but not necessarily interesting - to be honest, I don't see too many of these articles on Bitmob in the first place. I find most of what people have to say genuinely interesting if it's well articulated. My number one suggestion would be to fix the editor, but I know they are already working on this so it's a moot point I guess.
Default_picture
January 04, 2010
@Bitmob staff: Thanks for the response. I didn't mean to belittle your passion for the sight. I was just digging for some information on some policy you guys might have toward encouraging new users. Perhaps, this is just me reading too deeply into the articles that get chosen. It certainly would be interesting to see how a user rating system would rate the articles that make the front page. @Joshua: I too would like to see an area for video content that would influence bitmob users. I used to submit video reviews to the site and wished there was a proper place for it. @Garret: Sometimes I get the feeling that what makes the front page is decided on too quickly. I get the feeling some are picked because they are long or have more pictures, as if they weren't properly evaluated by an editor before going up. Either way, I think [b]point #2[/b] is the more important one. I sometimes get the feeling the spotlight is on the editors' posts too much.
Shoe_headshot_-_square
January 04, 2010
We're definitely working on some of this stuff! Some notes: Funny you should say that about us purposely going out of our way to promote new users. Funny because people, including our own Jasmine, have actually accused us of the opposite -- that we're promoting too much of the same people. I hope this isn't the start of Bitmob's version of accusations of bias ("You're pro Microsoft! No, you're pro Sony!"). :) But no, we don't pay much attention to who's done what in the past. We just look for stories that interest us on some level. As far as the front page feed goes, please keep in mind that there may be more than meets the eye. One, we don't necessarily have the manpower to edit everything as quickly as we like (since we depend on volunteer editors, and Demian and I have business matters to attend to daily as well). Two, sometimes, we need a shorter, lighter story to help break up the bigger, heavier ones. If all we ran are our long-form stories, Bitmob would be very dense, heavy reading and would turn off a lot of people. So we put in these quick newsy or video things to help with the pacing. Regarding this "tough love" thing... you just gave me a good idea for an upcoming post. :) Stay tuned. (Plus I'll remind Jason that he was going to give everyone the clean and corrected version of the editing test we put out a while back.) Thanks for the detailed feedback! We appreciate you like our site enough to write all this. :)
Default_picture
January 04, 2010
@Hsu (is it OK to call you Shoe?): I'm glad you heard me out and didn't chalk up my complaints to ill-will. I imagine it must be a tough call to run a user-based site through editors rather than through user voting. It means that only you guys are to blame when someone is unhappy with a story on the front page, and it's hard to please everyone. It's easy to focus on the negatives, since they are what always stand out but know that I and others visit the site on a daily basis for reasons that often go unsaid (mainly: it's awesome). I'm excited for this public flogging and will sign up once I have a good idea for an article (2 years later...) Thanks.
Shoe_headshot_-_square
January 04, 2010
For sure you can call me Shoe. :) And thanks for that comment -- that's very fair of you to say. That's one reason I love this community so much -- people aren't as quick to react or overreact to things like I'm used to from the typical forum. Like you've shown here, you have opinions but can always see and understand the other sides of the issues. Thank you!
Default_picture
January 05, 2010
I've gone back and looked at your second point Allistair and yeah, I think you're right. I'm not sure about moving *all* non-original content off of the main page, but lately there has been far more editorial blips than actual articles. Shoe, I understand that these blips help the pacing but consider the front page as it stands right now. Of the 16 entries, there are 3 that are from non-staff (4 if you count the CO-OP plug). That's a paltry ratio if you ask me. I think it was a little better earlier on when you just saw news blips and video blips. To be honest, it seems like some entries are unfairly put on the front page because they are from staff ("James Cameron Thinks Gamers Are Like Smokers" and "Cave Story Theme via the Japanese Ronald McDonald" for example). Just because a staff member finds something cool doesn't mean it should always be promoted to front page - just my two cents.
Shoe_headshot_-_square
January 05, 2010
Garret: Thanks for the feedback, but again, please understand we have limited manpower. We rely on 100% volunteer helpers. We have some interns help fill out those "lighter" spaces. We have stuff we want to write or contribute ourselves (regular columns like Download Lowdown, Mobcast postings, etc.). And then the hardest part is getting community edits out on the front page. Hard because not everyone is qualified to edit other people's work (we have a pretty hardcore training "program" for that). Also because this depends on the community as well (over the last 2.5 weeks, we've received relatively few new posts due to the holidays). Some community members, as I'm sure you know, don't even know they can post anything because they think our blog editor is broken because it takes so long to load. :) Then more of a hassle is again, the manpower issue. Just about everyone you see listed as an "editor" other than me, Demian, and Aaron, have full-time jobs and their own lives that they must work around. So it's like like we have 24-hour access to great editors like Jason and Brett. Others, like Michael and Greg, barely have time to contribute anymore for different reasons. And then the full-time guys mentioned above -- we have to run the business, develop the tech, try to secure funding, plan for Bitmob's future, etc. etc. I know I just gave you a bunch of excuses, but we're trying super super hard to turn this into either a funded or a self-sustaining thing. Once we can afford to even hire a couple of guys (like a full-time managing editor and web developer), we'll be in a much better position to make the site even better. Until then, we're just busting ass, trying as hard as possible to build up traffic (yes, even through easy stories like a quick news or video piece) to get us to the point where we can be a more viable business. If we can't continue to build up the traffic and user base, then we won't have any Bitmob in the future. We need to eat and pay bills, too. :) Hope that gives you guys some insight!
Default_picture
January 05, 2010
Absolutely Shoe, I didn't mean to come off as snarky. I think I speak for most of Bitmob when I say you guys are doing an outstanding job and we appreciate all the hard, (mostly) thankless effort you're putting into the site. Thanks for even hearing us out -- it shows the dedication you guys have to support the community while trying to make an economically viable site. It rocks. :)
Default_picture
January 05, 2010
@Shoe: I'm telling, it'd be an excellent experiment to develop a website model where users can make agreements amongst each other to edit one another's work which they will then be rated by. This means a lot of the workload you and your staff have will be put on to the community in the form of a clever game. Example: I request Brian Shirk to edit my Valkyria Chronicle review (or he offers to edit) via a button press readily made available to all users on each unedited post. If he accepts (or whatever) than he gains access, maybe through a temporary webkey given by you guys, to edit my post. After he's done, I rate how well of a job I think he did which combines into a total score that takes into account my rating + word count + default bonus points. Say this will add up to a total score and every week or month you can give out prizes for being making noteworthy contributions to the community, instead of randomly giving a notebook to whoever recently signed up and copy-and-pasted a review they wrote on GameFAQs 3 years ago. Just an idea and one that I ignorantly speak of as if it requires no technical work at all. I'm full of ideas, but not always good ones. Still, I think this one could work if done right. Also, if you are hurting for more interns than hire more of us. I know I'd be willing to help.
Shoe_headshot_-_square
January 05, 2010
Well, let's just say we have a LOT of ideas and a LOT of things we want to do. Most of which takes development work, which costs money that we don't have. So we're relying on guys like Rich and Ryan who can help us after their day jobs -- we're paying for a bit of cheap development work out of our own pockets on top of that. But as you can tell, we can only do so much until we get some money in. We just don't have the development resources to implement all the things we want to do. We definitely like the feedback, and some of you are thinking along the same lines as we are. But it's not easy to implement these things without full-time developers (we can't just give all our users admin access for Allistair's idea, for example). So if we continue to grow in users and traffic, if we get more ads/sponsorships/donations, then we'll be in a better position to do more and more cool stuff. You guys help us get there, and we [i]can[/i] turn this into a serious business where we can be in a position to implement new ideas like this...;)
Default_picture
January 05, 2010
@Shoe: I meant to include this in my article above, but wanted to stick to the well rounded number of 5. [b]6. Add a donation bar to Bitmob and keep the community more up-to-date with progress.[/b] Having a donate button (that most people don't know even exists) isn't really enough, especially in this economy. You need to give users some incentive. I think having a progress bar of an estimated amount of what you guys feel you need a mount in donations would help in spurring out the giving nature in people. I personally haven't given to the site because I feel strange since I don't know how much you need it. Not many gaming websites start with the amount of ads, connections, and gaming alumni that Bitmob has started with, so it's easy to write off donations as non-essential. Yet, Bitmob has a lot more ambition and is generating a lot more traffic than most gaming startups. My point being, if you make the situation more clear via progress bar, candid posts, and, who knows, maybe even sweetening the deal for users with some sort of bonus for donating you'll increase the amount coming in and there's no harm in trying. Take for example Area5 guys, pre-Co-Op. They kept a site where they frequently updated with how they were progressing, what they were going through, and what they needed money to spend on. 1UP show fans like myself felt a need to contribute and felt good in doing so because we knew what it was going to. I'm not saying this as someone who knows something about economics because I'm not, I'm just talking from my own perspective as Bitmob user. I know I've been suggesting a lot here so I'll shutup for now, but think about it.
Default_picture
January 06, 2010
A lot of great ideas, Allistair (and thanks for the mention). Bitmob has been my favorite site for the past year, but I'm glad that someone took the time to offer some suggestions for improvement. I really want this site to get the viewership it deserves, so hopefully we'll see things like this with the upcoming redesign.
Waahhninja
January 06, 2010
I would like to second that idea about a dedicated donation button prominently placed somewhere. It might feel like selfless begging but I'm completely ready to fork over my expendable income every two weeks to help out in any way possible. After all my bills are taken care of I wanna know that I can start frivolously throwing money out the window to causes I care about. Right now that stands at Bitmob and nobody else. So, please, let me give you money!
Shoe_headshot_-_square
January 06, 2010
We do have a donation link at the bottom of the site, in the footer under "Other Stuff." :) I like the idea about a progress meter, though! We'll have to think about that one. Thanks everyone!
Waahhninja
January 06, 2010
@Hsu I was thinking more along the lines of a giant shiny picture. Preferably of a dented coffee can, with a stained sign that reads, "tips for tricks, beezy".
Shoe_headshot_-_square
January 06, 2010
BTW, thank you Bryan G for making two donations to Bitmob! And we didn't even have to make a stained sign for it!
Waahhninja
January 06, 2010
@Hsu Really, Dan? It's come to this? Shaming me and my attempt at levity by pointing out the generosity of others? I see how you wanna play. Well, fine! Taaaaaake THAT! ::cha-ching::
Waahhninja
January 06, 2010
"Your funds will take 3-5 business days to transfer". Grrrr, to hell with you, paypal! At this point I'm willing to come find you guys and just toss a wad of bills at you. Dented coffee can or no, this internet is aggravating!
Shoe_headshot_-_square
January 06, 2010
Man, this game is fun! ;) Well, I think we owe you a thanks in advance, Tom.
Andrewh
January 06, 2010
I give Bitmob my prayers, infinitely more valuable than money. I am fairly certain that it is the most popular video game community focused blog with God right now.
Default_picture
January 07, 2010
My suggestion for improving BitMob: give everyone's name, at the bottom of each comment, a url hotlink back to his or her profile. I think BitMob might be the only blog-based website that doesn't have this feature, or at least the only one I've seen without it. Linking back to the commenter's profile and personal mob-feed encourages users to search through that person's writing and check out older posts. As of now, BitMob is way too focused on the new, new, new, new. Blogs entries don't spoil after the [s]30[/s] 10 hours they stay on the front page or the [s]15[/s] 6 hours they stay in the mini-mobfeed. Let's see some more longevity on this site!
Waahhninja
January 14, 2010
@Hsu One week later and I have triumphed over adversity and sent you many hundreds of cents. Use them, but use them...wisely.
Default_picture
January 14, 2010
@Tom Maybe a return to Denny's would happen 8)
Waahhninja
January 14, 2010
@Toby How frightening!
Default_picture
January 14, 2010
@Tom ... Guess you are not familiar with the Denny's Cast 8)
Shoe_headshot_-_square
January 14, 2010
Tom, thank you so much! I just got the notification. We really really appreciate your generous support. :) Thank you!! We will use the money wisely, I promise. This will go toward our serve costs this month.... Thanks again!
Waahhninja
January 14, 2010
@Hsu Well you can expect a semi-regular shot in the arm to your bank account when I get paid. Which means in about six more days you'll see a repeat. I'm glad it'll help but it's the least I can do. I've said before how much your work on EGM and everyone involved with Bitmob means to me so this is literally the easiest thing for me to do.
Waahhninja
January 14, 2010
@Toby You are correct. I seem to be ignorant in this area.
Shoe_headshot_-_square
January 14, 2010
Tom: :) That's so awesome of you, thanks!
Waahhninja
January 15, 2010
@Hsu You're very welcome, sir. Didja read the comment I sent with the payment? :-D
Brett_new_profile
January 15, 2010
@Tom and other donors: Thanks so much!
Demian_-_bitmobbio
January 15, 2010
Big thanks to Tom and our other donators!
Shoe_headshot_-_square
January 15, 2010
The comment about using this to buy coffee? If that's codeword for drugs, then...wink wink...gotcha. ;)

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