A Game Publisher on Gaming Journalism

Another reprint from Sore Thumbs Blog, which I used to run with former EGM Senior Editor, Crispin Boyer.

A while back, an industry contact of ours who has worked for several big publishers asked if he could write an article for our blog to show the other side of gaming journalism, from "their" perspective. He asked to remain anonymous for obvious reasons (wait until you read it). He reveals some of the uglier things that go on in our business and shares some insights over why game publishers do the things that they do. It's still a very good read today.

Also, don't miss a developer's take on related issues: Professionalism in the Gaming Press.



By Anonymous Guy from Big Publisher

As someone who has worked on the marketing and PR for game publishers for many years, it’s fascinating to read Shoe and Crispin’s perspective on PR for games, and how publishers try to manipulate them to get big previews and good reviews.

I have been one of those people, doing everything I can to get try game journalists to place my games on the cover of their magazines, extended previews, assets posted online, and the scores as high as possible. I have pulled ad buys in protest of what I felt were unfair review scores.

I have spoken to the “boss” of publications before and complained about certain journalists. I have “banned” certain media outlets from getting pre-release access to games, because of previous unfavorable coverage.

OK, I can already hear the people posting in comments below. “Typical publisher scumbag! How dare you try to interfere with truth!” they will cry. And they have a point.

But the strategy behind a publisher’s efforts to pressure publications in the interest of a game does make sense in certain instances. Sometimes the efforts to control the message of a game come from the most hardcore of gamers -- the developers.

Right off the bat, it needs to be remembered that most serious games are projects that have involved dozens, if not hundreds of people for years (not talking about the licensed crap). The developer, in most cases, kills itself to get a game completed.

Any good PR people working for a game publisher understand what a developer goes through and should fight hard to get the game looked at by journalists fairly. This is not to say a bad game should get a free pass, but every game should be given a fair appraisal, with considerations made for target market and price.

What many gamers don’t understand is how busy journalists can be -- and also how lazy. Let's say you have a game that takes 30 hours to complete, and reviewer plays two hours of it and gives it mediocre review based on the first few levels, just because he has 10 other games to review and can’t put in the hours.

Or when seeing a game pre-release, the journalist complains about things in the game that are obviously works in progress. Or when an editor of a big gaming website gives his FPS guy a sim racing game to review.

Or when someone looks at all the other reviews online for a game, and just follows the crowd by posting a similar review (look at what’s happening to Too Human right now...does that game deserve scores that bad?). These things happen all the time.

Too Human

Now, good game journalists don’t do any of these things, but truth be told, there aren’t that many good game journalists. The most reputable ones (like Shoe and Crispin) are so inundated with requests from game publishers, that it's inevitable that a publisher/developer will have to deal with the B (or C) team. And if they don’t act professionally, who can blame a publisher for fighting back with any means necessary?

Wouldn’t you try to protect a game you care about and feel is being slighted unfairly? The game journalist’s word means more than anything in terms of a game’s chance of success.

I think many developers believe that most game journalists know little about games (though to be fair, most PR people in games know even less). But people at game developers constantly complain about game journalists offering “ideas” in previews and reviews for how games should be improved, when they have no sense of how that is done.

WalmartA great unspoken truth is that those involved in games development and publishing feel that many journalists feel a sense of entitlement -- that they deserve to have their asses kissed because of the power they wield over the sell-in (convincing retail buyer to take a game) and the final sell-through of games to gamers.

The fact is game journalists -- of which there are hundreds at the moment -- are living off the blood sweat and tears of creative people who love games and regularly work 100-hour weeks. The fact that they can casually rip on a game gives others involved in the development and marketing process good reason to get pissed.

The industry has been crying out for “real” journalism for a long time now. What this means to me is not harsher reviews, but thoughtful analysis about games, real knowledge of game development, and a deep history of playing games -- and ultimately, gauging who the game would be fun for, and scoring it accordingly.

I think today it requires a specialty -- if you are a hardcore RTS player, look at only those kinds of games. If you are an editor-in-chief, find the right journalists and manage them properly.

But no one expects this to happen any times soon -- there is no journalism school for video games, and the Internet will breed more and more amateurs. So the battles will rage on!

Comments (31)

Shoe, you wrote this, didn't you? jk

I would be a horrible Game Journalist. I would not be able to give a game a bad review - even if it deserved it - for all I would think about are the feelings of the developers and how much time they put into it. I do think I can tell a good Game Journalist from a bad one, and that is why I visit Bitmob.
Lance Darnell , August 25, 2009
Any good PR people working for a game publisher understand what a developer goes through and should fight hard to get the game looked at by journalists fairly.

He wants fairness, but he acts unfairly towards journalists by pulling ad buys and complaining to the boss.

I do understand what he's saying though, which means there needs to be laws set in place to prevent shoddy journalism and prevent a company from black-mailing. Just kidding...kinda.
J. Cosmo Cohen , August 26, 2009
But people at game developers constantly complain about game journalists offering “ideas” in previews and reviews for how games should be improved, when they have no sense of how that is done.

Isn't that kinda the "constructive criticism" the other guy was asking from game journalists. Also, the geekbox point is hugely valid: how come that bad reviews affects games sales and makes developers close, but seanbaby's open bashing on "casual" titles didn't affect their sales?
Luis Carlos Chivatá Celis , August 26, 2009
look at what’s happening to Too Human right now...does that game deserve scores that bad?

yes, that was a awful game.
Jazz English , August 26, 2009
@Lance You can give a game a fair review and a poor score.
Jason Wilson , August 26, 2009
@Jason - Is anyone on Bitmob allowed to state their opinion without you throwing your two cents in? SNAP! hehehe
Lance Darnell , August 26, 2009
I would be a horrible Game Journalist. I would not be able to give a game a bad review - even if it deserved it - for all I would think about are the feelings of the developers and how much time they put into it.


Others may be able to give a bad game a fair review, and a bad score, but what I was saying is that I could not.....
Lance Darnell , August 26, 2009
Well done. I work for a publisher as well and it drives me insane to see a preview or review dismiss a game on a small snippet of gameplay or one section that he/she didn't like. Too many 'journalists' don't put forth a fraction of a percent that the developers put into creating this for them and its sad. Most of them have no idea what goes into development but feel free to callously say what is 'broken' with a game or how it could be better without knowing at all what that means.
Nigel Lowrie , August 26, 2009
I guess I'm one of the few who doesn't mind when publishers try to pull ads, complain to journalists etc. Isn't that what goes on everywhere else? Why are games (which is a business) any different?

Scratch my back, I'll scratch yours.
David Matos , August 26, 2009
Seanbaby's audience isn't that casual market who's buying those games.

Also, the geekbox point is hugely valid: how come that bad reviews affects games sales and makes developers close, but seanbaby's open bashing on "casual" titles didn't affect their sales?
Dan Hsu , August 26, 2009
I think the lack of professionalism is more evident on podcasts than in writing. Taking a game that clearly isn't the bottom of the barrel and railing on it doesn't help anyone. For example, I heard more than one person offer up the opinion that "Bionic Commando was a piece of shit" in the last week or two. In reality, it wasn't an amazing game, but to trivialize it that way is almost certainly damaging, especially considering that Terminator: Salvation managed to sell more copies. Of course, it's not as much fun to hear someone describe Bionic Commando as mediocre.
Dick Ward , August 26, 2009
@Luis - That would be because people that casual games are most often purchased by casual gamers, or by non gamer parents who would be very unlikely to read reviews.
Dick Ward , August 26, 2009
If a reviewer has not finished a game, or is basing the review on a pre-build game, they should note this at the beginning of the review. And if a pre-build, the developer/publisher should be given a chance to respond if something is fixed or different in the release- and this response should be alongside the review.
And on the flipside, if a developer/publisher has a legit beef with a reviewer/mag, and wishes to withhold ad money, they should also disclose what they are doing and why. It's the internet, people will hear you, and if the publisher/developer is justified, people will respond favorably. This may lead to more sales, or it may lead the offending part to improve its own integrity.

Now if the publisher is on the wrong, or wishes to influence the review, that is not cool. And with aggregate scoring sites like metacritic/gameranking, it may not matter if the internet realizes a score has been paid for.
Hank Clinch , August 26, 2009
I could seriously rip this this article apart piece by piece, but that's going to take more time than I care to devote to it right now, and will probably max out the character limit.
Bobby Krell , August 26, 2009
There's just so many things wrong with this article that I could create an opposing one.
Michael Burridge , August 26, 2009
What this means to me is not harsher reviews, but thoughtful analysis about games,

I can dig that
real knowledge of game development,

Yeah, how can one possibly be expected to know if a game is good if they don't know a lot about programming, algorithims, and whatever else goes into game development. Siskel and Ebert were well know movie directors, weren't they?
and a deep history of playing games

that works
and ultimately, gauging who the game would be fun for, and scoring it accordingly.
Yes... this game would be good for people who have played less than three games, they wouldn't know what was wrong with it or what should be better. Therefore, I'll give this game an 8. But you know what? The developers spent thousands of man-hours on this game... it really deserves a 9.5.

What a cock wrangler.
Mike Hawkins , August 26, 2009
While I respect this person's article, I have two problems with it.

1) The author asks for the press to have the integrity to be honest and fair with what score they give a certain game. But before reaching this request, the author also states that publisher pressure on a publication is necessary in certain situations. Which situations are those? And how can the public, the gamers, the people who are depending on those reviews, supposed to feel when their news and reviews are being warped by an overzealous publishing company threatening future exclusives and advertisements. It's the same thing that got Eidos in hot water (twice).

2) The author also states that games should receive fair appraisals. Meaning that a game should not be played for two hours, tossed aside, and reviewed haphazardly. While I won't argue with this point, I have to ask the author this: who's job is it to check that a review is done to the standard that a publication demands of it's employees? I don't think that job falls on you or the company creating a certain game. That job falls squarely on the shoulders of the group publishing the review. And if a game reviews badly, is that the fault of the review team playing the game or the team that (maybe, just maybe) released a game that wasn't very good. Now I'm not saying the development team wanted to release a dud...but they did. And no amount of good PR will save a bad game.

3) Quote: The industry has been crying out for “real” journalism for a long time now. What this means to me is not harsher reviews, but thoughtful analysis about games, real knowledge of game development, and a deep history of playing games

This is the part that is just asinine. Video game journalism is as all encompassing as any other branch of journalism. People gather information, fact check, interview, pick up on rumors, talk about previews (and not review preview builds) and attempt to be accurate and fair. Sure, there are people who don't hold themselves to any kind of standard, but who would want to read something they couldn't trust to be accurate and fair? Also, video games are only twenty-five years old, thirty if you're really pushing it. And do you think the video game industry has hit it's stride? It's still in it's infancy. So what is a knowledge of pong and pac man going to do to help someone review Gears of War II? My point is simply this: you don't get into video game reviews if you don't play video games. As for knowing game development, we all understand that game development is a difficult process. So is making a movie, so is producing and album, so is writing a book, so are a lot of things. If a product stinks on ice...it will still stink on ice when someone goes to review it. And it's a shame that PR people like the author get canned when a publisher feels they didn't do enough work to sway a review staff toward giving their game a glowing review. But bad games should not get good reviews. And if a game is good, but not great (and reviews as such) it doesn't mean a game is crap. It just means it doesn't deserve a 9.0 or a "game of the year award". It's just that simple.
Robert James , August 26, 2009
please ignore my typo at the top. There's no way to correct it. I meant to write "two" not "to" and spell checked too quickly.
Robert James , August 26, 2009
@Robert Fixed!
Jason Wilson , August 26, 2009
@Jason: thanks.
Robert James , August 26, 2009
As a games reviewer, I can say that I see many of your points as valid. I studied journalism in college, and though I've been gaming since before the Atari 2600 era, I always try to write/report on a game from the perspective of someone reporting -- AP-style guide always at my side. That said, after noticing subtle changes to my work from my editor, such as adding terms like "smacks of," which I'd never personally use, I have tried to incorporate lingo that speaks to the specified audience. However, I always do checks on my work and trim anything that, to me, sounds harsh. I always want to be critical, but I never want to paint any game black, no matter how bad I think it is; the score does that for me if need be.

On the other hand, as someone who worked full time in order to put himself through college, I don't feel like I'm riding on anyone's coattails. I greatly appreciate the work that goes into creating a video game, and again, it's why I try to always be conscientious when reviewing a game. But I am, without feeling a sense of "entitlement," entitled to review a game from my point of view. Nope, I have little to no idea of what could make a game better. But you know what? I sure know what I like and what I don't like, and reviews are all about sharing that with the audience. If you're clear about your opinions, readers can still find something to like about a game you scored poorly. However, reviews aren't news, and it's a generally accepted format readers must decipher for themselves.
Tony Capri , August 26, 2009
good PR people

Really? I didn't know those existed. Guess that depends on what quality you are measuring as good.

Sorry if this guy is a friend of Shoe and Crispin, but as far as PR and marketing goes, I refer to the late great Bill Hicks:
http://www.youtube.com/watch?v=gDW_Hj2K0wo.

This anonymous author forgot two important things.

1. PR serves only one purpose: to stymie the information that buyers need to make educated decisions in such a way as that favor the companies they represent.

2. Critics and journalists do the exact opposite.

The idea of public relations is the part of parcel of the continuing zietgeist of the corporate boom. It serves only to obfuscate and confuse consumers as much as possible about its custodial products.

The very concept of a PR guy talking about Journalism and journalists is, in a word, silly.

I hear so many developers hemming and hawing about their "fair shake." And while I feel for the people who have to deal with the fallout of negative reviews, the fact of the matter remains that the product of their work is the product people consume. If one hundred people spent one hundred years making a crappy hamburger, it would be tragic. But it would still be a crappy hamburger

I'm so tired of this debate. No one lambasts film critics when they have a some fun ripping into an especially bad flick. And, to be sure, just as many people's livelihoods and reputations are on the line when a film is produced.

"Consider the people who made it!" they say.
"Judge it for what it is!" they shout.

This is the propaganda of lowered expectations.

Moving on:
The fact is game journalists -- of which there are hundreds at the moment -- are living off the blood sweat and tears of creative people who love games and regularly work 100-hour weeks.

This logic is utterly fallacious. A good journalist, in the interest achieving as much distance from the product as possible, should not consider, in any emotional way, those things or people that they cover.

Has this guy even studied Journalism? You would think, being in PR, he would have.

It's all right there in The Elements of Journalism by Bill Kovach and Tom Rosenstiel, basic required 100 level reading for any Journalism student.

1.Journalism's first obligation is to the truth.
2.Journalism's first loyalty is to citizens.
3.The essence of journalism is a discipline of verification.
4.Journalists must maintain an independence from those they cover.
5.Journalists must serve as independent monitors of power.
6.Journalism must provide a forum for public criticism and comment.
7.Journalists must make the significant interesting and relevant.
8.Journalists should keep the news in proportion and make it comprehensive.

Nothing in there about feeling sorry for employees, corporations, or specific products.

While I'm sure many game journalists don't give all of these rules due diligence, can a PR guy know, or even care, anything about them?

I could go on...

Maybe I'll write an article!
James DeRosa , August 27, 2009
Ack!

is the part of parcel


"is part and parcel"

No amount of rereading seems to do any good...
James DeRosa , August 27, 2009
@James - smilies/cheesy.gif

DeRosa has spoken!!!
Lance Darnell , August 27, 2009
Good stuff James, but sadly, very few journalists follow those principles.
Brian Shirk , August 27, 2009
"1. PR serves only one purpose: to stymie the information that buyers need to make educated decisions in such a way as that favor the companies they represent.

2. Critics and journalists do the exact opposite...."

@ James: No offense, James, but that's total horseshit. In romantic notion, sure, journalists are the underdog heroes of society. Thank you, Woodward and Bernstein.

In reality, however, most folks in the media feel enormous pressure to make their "news" entertaining. With shorter attention spans, less time to spare, and endless options, consumers usually opt for whichever lights flash the fastest and brightest. Sensationalizing information has become the norm across media genres, and it's an issue that's in constant discussion in media-ethics classrooms around the country.
Tony Capri , August 27, 2009
@Tony:

No offense, James, but that's total horseshit.


Thanks for the "straight jive" man.

James DeRosa , August 27, 2009
Man, this is a really great conversation in these comments.
Dan Hsu , August 27, 2009
@James-
1.Journalism's first obligation is to the truth.
2.Journalism's first loyalty is to citizens.
3.The essence of journalism is a discipline of verification.
4.Journalists must maintain an independence from those they cover.
5.Journalists must serve as independent monitors of power.
6.Journalism must provide a forum for public criticism and comment.
7.Journalists must make the significant interesting and relevant.
8.Journalists should keep the news in proportion and make it comprehensive.


I will say that i'm not a journalism student, but a political science student and has taken political ethics courses.

Sure that may be 100 level reading, but that is because those are the people young and stupid enough to believe thats what actually goes on in journalism.

Don't flame the guy because he is actually in the trenches in the industry doing his job. He knows the industry of PR/developer and reviewer relationships better than you do. Quoting what some textbook for intro to journalism ain't going to devalue what he is saying.

As many other who have stated (who aren't journalism students either), what is taught and what goes on are two different things. Ethics are a nice idea, but thats all they are at the end of the day, ideas. Ideas that not many people follow.

These kinds of things (pressuring people for good media coverage/word of mouth etc.) have gone on since there has been media. That is the reality, this guy is just confirming that based on the article.

People who live in their bubbles of "ethics" need to see that in all industries things like this are going on and accept it.
David Matos , August 27, 2009
Firstly, I don't think I wasn't flaming anyone. Unless stating a contrary opinion now constitutes trolling.

Secondly, I am in no "bubble of ehtics." Those rules are simple facts for anyone with journalistic integrity. If you do not follow those rules, sources will not trust you and media outlets won't hire you. It's not some pie in the sky bullshit, it's how reputation and credibility are established. Just look at Jayson Blair and Stephen Glass. And hell, Andrew Ramsey.

Thirdly, the idea that his argument carries more weight because he's "been in the industry longer" is untenable. I can easily counter this by pointing out that being steeped in the world of PR and marketing wildly distorts his view on the subject.

Fourthly, payola isn't allowed in the radio business. Why? Because it's a disgusting, abhorrent practice. We should not allow it in the game industry either. If goods or services exchange hands as a backwards form of "pressure," well then, shame shame.

And finally, I'm not a Journalism major either. My major is in Mathematics and English. But, when I decided to write about games, I also decided it was time to learn how to do that.

So, as a stroke of genius, I read a damn book about it!
James DeRosa , August 28, 2009
A late comment on this, but I'd be happier to debate this if the author didn't choose to go anonymous. I understand the basis for that (ie, not getting fired from her/his publisher, having no one sit at her/his dinner table at the next press junket, etc.), but we game journalists don't post our reviews anonymously, so why should such critiques of them/us? When I write something that has my name on it, I'm open to any criticism (or praise) directly. If only this editorial writer did the same thing.

Oh, as a sidebar, here's an interesting thought: The person who wrote this is, I assume, still in a position to pitch (read: play nice and perhaps buy drinks for) those (s)he's criticizing. Seems like "anonymous" is also a bit two-faced or at least insincere in her/his job, which also takes a bit of steam out of some of the article's arguments. I'm guessing that writing an anonymous article is simply inexpensive therapy and venting, though if you want something done, opening a dialog with those you have a problem is better in seeking a solution.
Andy Eddy , September 01, 2009

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