Is games journalism too close to the games industry?

Default_picture
Monday, October 29, 2012
EDITOR'S NOTEfrom Sam Barsanti

I don't agree with all of Ewan's points, but he is right about how important the relationships are between all of the different sides of this industry. The important question is just how much of a benefit this closeness really is.

Once again, games journalism has been having an internal spat over the integrity of some of its fraternity. The issue circles around a handful of opportunistic souls who took the opportunity to earn themselves a free PlayStation 3 for using a particular hashtag on Twitter while at the Games Media Awards a couple of weeks ago.

Most of the journalists who received PS3s did something constructive with them (either donating them to charity or using them as competition prizes), but they were still criticized for taking the opportunity that was presented to them.

Now, winning a PS3 was not particularly wrong. The irony comes in the fact that those doing the criticizing were doing so on the grounds that these people were making material gain for providing advertising.

The actual argument was pretty trivial, but it does bring up some interesting questions about the relationship between games journalists and the industry they report on.

 

First, let’s point out why the idea of games journalists not making material gains from advertising is so absurd. Every commercial-level games publication, be they online or in print, all feature advertising. The bigger the readership, the more money is made from advertising. While print publications make some money through the sales of the magazine, most of the money (and indeed all of the money for websites) is made through advertising. We shouldn’t forget that it wasn’t too long ago that Jeff Gerstmann was fired from GameSpot for panning Kane And Lynch: Dead Men, the very game that was the featured banner advert on the website when the review launched.

Advertising is where our money comes from. End of story.

Also, even our criticism of games is a form of advertising. Previews, reviews, top five lists, and news posts all put games into the public consciousness and act as a form of advertising. Even bad reviews can make people curious to see if a game really is as bad as the critics say it is.

As professional journalists, we also receive certain perks. We get early access to games, free food and drink, the chance to meet celebrities and other once-in-a-lifetime experiences, and, of course, free copies of games for review purposes. All of it can be seen as bribery to ensure favorable press.

To criticize other journalists for doing a little bit more of what we do anyway is entirely absurd. What the argument highlights is the nature of the relationship between games journalists and the games industry itself. Has games journalism gotten too close to the games industry?

To begin with, there’s no such thing as an unbiased journalist. Nobody becomes a specialized journalist because they have a passion for objective reporting. We all became games journalists because, at least in part, we all love games. That inherent bias is necessary for us all to do our jobs. It’s that passion that drives us to get up every day and write thousands of words, create podcasts, and record videos about games every day of our lives. It’s why we check our smartphones incessantly when we’re at the pub. It’s why many of us have excessive caffeine habits and irregular sleep patterns.

We also need to build relationships. We need to go to events, spend the early parts of our day emailing and calling PR representatives. It’s our relationships within the industry that allow us to do our jobs, to get that key interview with a developer, the heads up on a big news story, or the all-important early review code. We’re friends with PR and developers because we need to be, and because in most cases they’re just as passionate about games as we are.

What’s important is that the good journalists know how to be critical at the right moment. When they approach a review, all the free booze disappears from their minds and they look at the game with one purpose: to tell the world whether or not it’s any good.

In an ideal world, we wouldn’t need advertising or PR. Alas, we need to eat and keep a roof over our heads, and publishers and developers need to be able to tell the world about their games through PR and through advertising. The truth is that we need advertising and we need a close relationship with PR. We wouldn’t be able to do a good job without either one.

 
Problem? Report this post
BITMOB'S SPONSOR
Adsense-placeholder
Comments (14)
Default_picture
October 24, 2012

Ewan, I disagree with the basic premise of your article. Advertising is a fundamentally different concept than selling one's integrity for personal gain. Any good editor worth his salt will isolate his writers (and himself) from the ad/sales division. The editorial side helps the salesmen only by producing quality content.

The editorial side sees only indirect gain from ad sales, and to suggest differently shows a fundamental misunderstanding of journalism. More insertion orders (I/Os) equals a healthier overall publication (which indirectly benefits the writer/editor), but the writer/editor doesn't see personal gain from ads. I speak from personal experience, having worked for some years on a trade publication, the likes of which generally allow a closer working relationship between sales and editorial. But even we wouldn't consider a freebie a form of advertising, and we generally work hard to separate church from state.

And even if we were to accept your premise that material gain in exchange for advertising is kosher, the example you cite is flawed. This wasn't a quid pro quo deal. This was a contest, pure and simple, where games journalists sold their integrity and objectivity for the *chance* to win something in return. Think about what I just said -- *win* something. This wasn't payment for services rendered. This wasn't equipment or software necessary to perform one's job. This wasn't even a bribe. It was the *chance* for a bribe.

Moreover, being a fan of video games doesn't make one biased. Showing undue favoritism to a specific game, publisher, or developer does. Selling one's integrity for what can only be described as a bribe most certainly does. It is the journalist's job to remain "vendor neutral" in his assessment of proprietary software or hardware. But the hobby itself? I should hope that every games journalist enjoys video games, and I would argue that such individuals can remain completely unbiased in evaluating games, systems, or even the industry itself.

I also resent the idea of reviews/previews/news as a form of advertising. The maxim "there's no such thing as bad publicity" certainly applies here, and PR folk are responsible for creating brand recognition, however that trends. But the journalist cannot concern himself with that. His job is to approach his work from a highly critical perspective and evaluate the games as art, not as a product.

I realize that well-known gaming publications feature advertising from companies whose games they're later supposed to critically evaluate. This is an unfortunate -- and unavoidable -- reality of the industry. But I'd like to think that such advertising doesn't influence the critics' judgment, and if it does (we could surely find numerous examples of malfeasance), it doesn't make it right or the "cost of doing business." It's something we need to fix.

At the end of the day, all journalists have is their integrity, and once they lose that, they lose the trust of their readership and become entirely superfluous. If bribes are no different from advertising, and journalists don’t apply unbiased criticism, then how are they any different from middlemen?

Default_picture
October 25, 2012

Jason, I understand exactly where you are coming from. I feel that I need to clarify a few things. First of all, as far as I know, all those that used the offending  hashtags received PS3s which is why the issue arose in the first place.

Advertising sales has always been insulated from editorial and it quite rightly should be. The bleeding of marketing into editorial (the so called advertorial) is a blight on the journalistic landscape that should be purged from every corner. The sad truth is that for all writers who earn from writing online, the money they earn comes from advertising be that blind or otherwise. Nevertheless to that end we are all slaves to the money that advertisers put up for us to emblazon our websites with their products.

Good writers always manage to be able to put the realities of the situation to one side and focus on the job in hand which is balanced critique of the industry and its products. It is not our integrity we are selling when we accept freebies, unless we allow that to unduly influence our reportage in the process. We are merely selling our work. At the end of the day though, when we write a preview, review, interview or feature relating to a game regardless of the content of that piece, the publisher/developer will see that as a bit of free advertising because their product is mentioned out there in the public domain.

The good writers will recognise this and give their opinions regardless of what they have received prior to publication.

To address the issue of bias. That I will stand by. We are all biased towards video games to begin with. Within that we have things that we like and don't like. Ethics and preferences that guide what games we play based on or past experiences. Two people who love games can have completely different tastes -  one may prefer fast-paced FPS games while another may avoid anything created by Activision. These are all biases and as journalists we all have them too. The difference between a good critic and a bad one is how heavily we let these biases rule how we write and what we write about.

Our job as critics is to start from as neutral a position as possible and for a bias which we can then transmit to the gaming public to help inform them when they head to GameStop with their hard-earned dollars. One way or another bias is necessary and we will never escape it. All we can do is reign it in as best we can in order to give our readership the right information

Default_picture
October 25, 2012

When a PR firm sends an annual Christmas gift to an editor (this has happened to me), this doesn't compromise one's integrity. When that editor/writer/analyst goes out of his way to obtain a freebie -- say, a PS3 or swag -- it does. When an editor gets a demo at E3 and gives feedback to the PR rep (even if it's exceedingly positive), that doesn't compromise one's integrity. When that editor spends inordinate amounts of time collecting free t-shirts and trinkets from booths (and proceeds to wear those shirts) and pesters the PR rep for free shit, it does. There is never any good reason to accept "freebies," unless said items -- be they games, hardware, or transportation -- are necessary to perform one's job. To accept said items without mentioning it gives the appearance of bias.

This is why it's Bitmob's policy to always disclose when we receive a free game or are provided with transportation to an event/demo. Even if the free item is necessary to perform our duties, disclosing that information to readers removes any appearance of bias.

But how does accepting a free PS3 (in exchange for a hashtag) constitute a necessary function of our job? How are swag, trinkets, or freebies ever a necessary job function? What purpose do they serve other than to sway our opinion and influence our judgment (even if it doesn't)?

Accepting a freebie in exchange for advertising is not "selling our work." Pitching an article to a publication is "selling our work." Setting up a booth at PAX to pimp our products is "selling our work." Tweeting a hashtag isn't what I'd traditionally define as "work," nor is the payment in any way commensurate with the effort. It's a bribe, pure and simple.

I will agree that every journalist prefers certain types of games or genres, but that doesn't make him biased. Giving an unduly high score to a game based on external factors (how hot the PR rep was, how nice the preview event was, etc.) proves his bias. Fawning over a superstar developer, with no regard for professional objectivity, proves his bias. I've seen all these things, in this industry and my own. They all influence our judgment.

Being predisposed to the gaming medium doesn't make one biased. Do you think that ESPN reporters don't enjoy sports? And yet, any reputable reporter who covers sports on the national stage doesn't show bias to any particular team. Even the "homers" in local markets try to remain objective.

One's a fan and the other a professional journalist.

I suggest you read the seminal piece, "No Cheering in the Press Box," by GamePro alumni, AJ Glasser:

http://www.pcworld.com/article/257829/no_cheering_in_the_press_box.html

Default_picture
October 25, 2012

Look, I realize that this industry blurs the lines between journalist and fan. Everyone on Bitmob knows about my love for Heavy Rain -- but it's not a love borne out of freebies, bribes, or any special treatment by Quantic Dream or Sony. I own a Mortal Kombat II arcade cabinet and Portal paraphernalia decorates my desk at work. But I didn't receive these items from a PR rep (certainly not the arcade machine) with the expectation that I would give a more favorable score to a certain game. I didn't even receive them from anybody. I bought them myself. And I wouldn't have accepted such trinkets (large or small) for free because it would compromise my integrity.

Can you see the difference between professionalism and pure fandom? While games journalists often combine the two to a certain degree, we need to work hard to supress the one (at least externally) and emphasize the other to the public.

Games journalists make a habit of behaving like star-struck fans and then wonder why the profession isn't taken seriously.

Default_picture
October 25, 2012

This particular case was strange because I personally don't feel that the hashtag itself really made much sense as an advertiting tool. Furthermore, all those that used it were using their personal Twitter accounts which makes the criticism they received for it seem a bit harsh.

The other thing that bugs me about this is that every journalist present at the Microsoft E3 press conference in 2011 received a brand new 360 S 250 GB console and everyone at Sony's E3 conference this year got a PS Plus subscription. There seemed to be no big backlash in these cases and yet the hashtag incident caused a big mess at least here in the UK.

There is a difference that the hashtag thing was solicited whereas the Xboxes and PS Plus subs were not but they still amount to the same thing do they not.

AJ does make a very good point as well in his article about cheering at big press reveals. That's something I don't understand. Perhaps some polite clapping at a big reveal but I always found the whooping and cheering that goes on at E3 press conferences to be odd and very unprofessional.

A lot of our peers in this business do seem to have a bit of trouble treading the line between gushing at heroes and maintaining some kind of professional detachment.

Ben Cordell in his reposte to the hashtag incident (link below) suggests that fans are more critical of their beloved series and are in a better position to review them due to the intensely critical way in which they view the object of their affections.

http://bencordell.blogspot.co.uk/2012/10/gamers-dont-trust-fans.html

I guess the thing that really bothered me about the whole thing is the sniping and infighting that goes on when something like this happens when we all have accepted freebies at some point in our career. Whether or not we have allowed these to affect our writing is another matter but I reckon instead of all this infighting we should take a good look at ourselves as a group and see if we can't come up with some kind of communal ethical standard that we can all adhere to so that we can avoid thsi kind of thing in the future and earn some respect for our profession in the process.

Default_picture
October 29, 2012

One thing to remember about our industry is how high a percentage of gaming publication ads are bought by game publishers. Even Car&Driver has a more diverse advertiser base. Furthermore, cars do have real, measurable stats that mean something. Breaking, acceleration, handling, all reasonably non-subjective. Any attempt to apply similar benchmarks to games is pretty ridiculous, except for few exceptions. Most movie and book consumers rely on reviews from non-specialist publications and, more recently, fan conglomerations (rotten tomatoes etc.). I'm not bashing our industry or our brand of press, but I know journalists in our business who have never let me buy them a cup of coffee, much less a dinner, unless I gave my word that they could reciprocate in kind on our next interview. And they always made sure that it happened – keeping their mental ledger perfectly even. Not a bad way to assure a chance for follow-up, either.

I don't know the answer beyond full disclosure. And I see a severe lack of classic journalistic tenets in every single category, sector, and media in which journalism operates, far wider ranging than just the games business So maybe the classic tenets are just dusty ideas from a forgotten time? I'd like to think not. But again, I'm not knocking anyone, it's just the way things are and have evolved. But let's not kid ourselves in our business, and all have open eyes. That alone might help.

Default_picture
October 30, 2012

Ewan, and I say this as politely as I can in the moment, your article is very much a defensive article protecting the status quo. It is not the journalist's job to promote a game or company as the best thing ever. That's the advertising/PR division's/company's job. The journalist's job is to promote themselves as a reliable source of information to the customer.

Would you trust Fox News to come anywhere near an even stance on a major event? No, neither would I. In the same context, If a reviewer is seen promoting a game and the game garners an abnormally positive review from the same source my first thought isn't "he can be trusted" it's "how much was he paid for this drek?"

All defending the status quo is going to do is make review sites and magazines continue to look like promotional rags that people have to pay for and is going to drive away the customer base. The status quo needs to be stopped and the first overall step is to make so called "journalists" realize that they're paycheck is less about being a corporate shill and more a reliable source of information.

Default_picture
October 30, 2012

Firstly, I appreciate your politeness and articlualte response to what has become a volatile issue.

Our job is very much to tell the truth. I'm just trying to highlight the way things are at the moment. There are plenty of journalists out there who managed to avoid being unduly influenced by any kind of carrots dangled dangled in fron of them by the PR machine.

My personal attitude is that PR's can throw all the free stuff at me they want but if the game that they're trying to get me to like is rubbish I will say so in no uncertain terms. In fact I am guilty of being overly cynical about the efforts that publishers go through in order to promote their games to the press.

I've seen other artilcles suggest that transparency is the best way forward and I highly agree with that notion. The main problem with the situation that we find ourselves in now is that everybody needs ot make a living. Advertising revenues afford games journalists to get paid to do what they love to do which is play games and talk about them. Sadly publishers have been  known, all too often, to twist this relationship to try and influence the way the press talks about their games.

What I can do now, personally to change this is to promise that I will always be honest and transparent in my reporting on the games industry. Where there may be a perceived conflict of interests I will either report the entirety of such a conflict in approprtiate detail or refuse to write about the game or organization in question if I feel that I have been compromised enough to warrant doing so.

Default_picture
October 30, 2012

Ewan, Bobby mentioned the case of journalists accepting bribes for personal gain, and you referred to advertising. Can you see how the average reader (or nearly anyone) could conflate the two? Graft is an entirely different concept than advertising. The fact that this corruption has become so endemic shows how broken this culture really is. The fact that numerous journalists defend bribery as the cost of doing business should disturb anyone with traditional journalism training.

Default_picture
October 30, 2012

The problem is that there is no difference really. Being showered with free gifts, food, drink and even entertainment is usually a very overt attempt at bribery on the part of PR and marketing. When journalists accept these freebies and allow them to influence their opinions that's when they slip from critic to advertiser and that's why most readers have this difficulty. Throw in situations like the Jeff Gerstmann firing then, of course, we're not going to look squeaky clean.

What they need us to say is: Yes, we are people and we do have relationships with the developers, publishers and PR. And, yes, they do send us free stuff. However, we don't we, as journalists and critics don't allow these friendships and any freebies PR's send in our direction to influence our opinions in any way shape or form. If we find this is happening then we must disassociate ourselves from the product in question and take no further part in producing journalism and criticism related to it.

Default_picture
October 30, 2012

Ewan, we're not obligated to accept freebies of any sort. In most situations, it's perfectly acceptable to refuse such "overt attempts at bribery." As I mentioned, Bitmob (and her sister site, GamesBeat) have very strict rules regarding freebies and swag -- in most cases, they involve not accepting them. So yes, there is a very clear difference between graft and advertising. One is for personal gain and involves the journalist compromising his morals and credibility. The other benefits the publication as a whole. I'm sorry that you cannot distinguish between these fundamentally different concepts.

You mentioned free games for the purpose of review in your follow-up article. These are also fundamentally different, in as much as they're necessary to perform our job.

Default_picture
October 30, 2012

I never said anything about us being obliged to accept freebies of any kind. And I certainly understand the difference between the kind of stuff that they throw into a press pack, like stickers or a keyring (I even got a bar of soap with my review copy of Red Dead Redemption - it didn't make me enjjoy the game any more of view it any more favourably) and a PR giving away console hardware.

There would be something innately corrupt about an individual whose opinion could be bought for a handful of stickers and a novelty pen.

I would feel insanely uncomfortable if I was given hardware and like I said in my follow up, if there was no way to refuse it I would find very constructive way of disposing of it.

As for the free games, they are a necessary tool for our profession but a lot of readers have this misconception that we're in it for the free games and that is probably at the heart of the problem.

When we get a game for free do we always have the cost of the game in the back of ourminds as we are writing the review. I do consider value for money (which is why, as someone who is very much a fan of single-player experiences, I don't buy Call Of Duty games any more) but I can't say that's true for all my peers.

I for one didn't become a games journalist because I wanted free games,. I did it because I love talking about games, I love the dynamics and I love just how much more expressive they have the potential to be beyond traditional art forms like cinema and literature.

Anything we get for free does have the potential to influence our choices. My point is that a good journalist should be unbuyable. I don't fear being bought because I know that no volume free bars, buffets or t-shirts are going to influence my opinion on a game when I come to preview or review it.

I wouldn't accept a gaming PC or anything like that but I know that the offer certainly wouldn't sway me into saying a game is amazing when it's clearly not.

Default_picture
October 30, 2012

You implied (and continue to imply) that these sorts of free gifts are unavoidable. I would argue that it's incumbent upon us to not accept these free gifts in the interest of avoiding the appearence of bias, real or imagined. We're basically on the same page here, but as Bobby pointed out, this article seems like an apology for the status quo.

When you say "winning a PS3 was not particularly wrong," "let’s point out why the idea of games journalists not making material gains from advertising is so absurd," and "We are merely selling our work," it makes it sound like you find bribery acceptable, or at the very least, something to be tolerated as the cost of doing business.

I consider a free game for review among the tools of my trade, no different than a tape measure for a carpenter.

Default_picture
October 30, 2012

I agree that we're both more-or-less on the same page in looking for a better ethical standard within the games media.

I defininitely didn't mean the article to sounf like an apology for the status quo. I was aiming more for an honest statement of how it is and perhaps highlight how trivial some of the very public bickering that goes within games journalism is.

John Walker certainly made a good point on his personal blog that no-one is really immune to criticism in this particular argument and that is what I was trying to say, in a very roundabout fashion.

Thankfully most writers are healthily isolated from the advertising side of things and I personally don't see anything wrong with taking a free pen here and a free t-shirt there because I have the ability to isolate the work from it.

Also, when I said "we are merely selling our work" I was boiling it down to a very basic level. All professional journalists sell their work but where we ply our trade is very much governed by our own personal ethics. I was using it as a device to illustrate where our salaries and freelance fees come from. I'm glad the site I write for uses blind advertising.

The real problem comes from the fact that the marketing arm of the games industry treats the games media as an extension of their advertising and believes that they can curry our favour with rubbish like stickers and bars of soap and for the most part we sit there and take it.

We need to start being more honest in what we say about games in order to correct their misconceptions.It would also fix the odlly skewed nature of Metacritic scorese. An average game should score round 50% but most reviewers pussy-foot around the 75 percent mark, never really dropping lower than 40% for something truly awful.

Things like that need to stop. Then perhaps the games industry and the world as a whole would take us more seriously.

More respect from the industry should mean less ridiculous acts that just look like out-and-out bribery and in turn it means that our readers will respect us more too.

You must log in to post a comment. Please register if you do not have an account yet.