Gamer entitlement is becoming a problem

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Thursday, April 12, 2012
EDITOR'S NOTEfrom Eduardo Moutinho

Justin makes a terrific point, and one that I've thought about many times lately. Today's troll-fueled Internet mob mentality has turned comment threads and message boards into impulsive focus groups that are negatively affecting our gaming experiences.

Dark Souls was a surprising hit for From Software last year. The game that came before it, Demon's Souls, was well-liked, but it just did OK in the sales department. Dark Souls was a more well-received release, and it almost seemed like everyone played it. I definitely enjoyed it as well. The game even ended up on my top-10 list for 2011.

People have been clamoring for a PC version of the experience, and we're finally getting one. Whether this was planned all along or the petitions actually worked is hard to tell. Regardless, gamers were overjoyed -- until they learned that the title would include Games for Windows Live, a service that PC players love to hate. New petitions have shown up begging for the removal of GFWL and a lot of the positive comments about Dark Souls turned negative.

 

I can kind of understand this vitriol for GFWL. At times, I have had massive problems with the platform, mostly with updating the client and getting stuck in impossible update loops. But for the most part, it is fairly unobtrusive. Some complaints state that Dark Souls' ever-online functions would be hindered by GFWL, and I could certainly see that being the case at points.

But I cannot get behind this petition. Its intents are in the right place. The anger around the whole thing, however, is not. Gamers managed to convince From Software to put the time and effort into a PC port, and they immediately complain when it isn't everything they wanted. GFWL can be a horrible piece of crap sometimes, but it isn't the end of the world.

It seems like 2012 is the year of gamer entitlement. If something isn't exactly to players' likings, they yell, scream, and pout until they get their way. BioWare caved with the Mass Effect 3 ending, and I'm willing to bet From Software will cave too.

On one hand, we are the consumers paying for these products, and our say should matter. On the other, the consumer doesn't always understand what went into a decision or how game design actually works.

We are heading down a dark path toward a future where any little thing about a title that the majority doesn't like will be patched or updated because that is expected from the developer. This future will be one where the only successful game makers are the ones who don't even bother to try something new because they don't want to risk being drawn and quartered by the online community.

 
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Comments (33)
Image1
April 12, 2012

Nothing wrong with letting your voice be heard. You might be surprised how many decisions in software design are made on the best guess of the developer, with minimum input from actual users.

Likewise, I fully support the decision of the developers to do whatever they feel is right in those cases. They are not required and cannot be compelled to make a decision that they don't feel is in their best interests.

To me, entitlement is more about the attitude than actions, per se. There's a big difference between someone who petitions because they feel they are "owed" something, and someone who petitions because they want to send a message as a consumer.

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April 12, 2012

There were some good things about the new gamer entitlement. We wouldn't have received Xenoblade and The Last Story if people hadn't demanded it.

As a whole though, these corporations should know for themselves what makes gamers happy. They don't need to fulfill everyone's demands. I haven't played Mass Effect 3, but BioWare could have just let the ending stand for iitself. And the unhappy movement against Dark Souls for GFWL is full of spoiled fans..

Honestly, I think many gamers are inextricably spoiled. I see it as a reaction against how blockbuster games have risen in price. The consumers really want to get their money's worth. They expect more from a big-budget title, so the publishers have to fall head-over-heels to give people what they want. Gamer entitlement is also just much more observable within the blogosphere. It's pretty insulting, but I've somehow learned to live with such an atmosphere.

Headshot
April 12, 2012

I couldn't agree with you more, Justin, and I would go as far as saying that today's youth in general have this problem of entitlement. Oh god, I'm getting old...

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April 12, 2012

I understand that this article was not written by a gaming journalist but this sentiment seems to be widespread in the gaming media so I’m coming at it from that angle  As a 28 year old father of two who has been married for 6 years, earns a salary and is a homeowner and happens to be an avid PC gamer (aka not a fanboy troll that so many media outlets paint gamers as), I think game journalist entitlement is also becoming a problem. I watched the ME3 saga unfold as countless gaming outlets sat up in their elitist ivory towers hurling their own snark laden insults at the great unwashed gaming proletariat, all because they passionately voiced their complaints against a Multi-Million dollar corporation EA/Bioware. This was not the Bully beating up on the wimpy kid, this was the wimpy kid finally getting tired of being picked on by the bully constantly and finally throwing a punch because they bully messed with something that was near and dear to him.

 

Listen, do a lot of gamers whine and complain sometimes needlessly? Sure, but the gaming media should not pretend like it's poop doesn't stink as well. I have NEVER seen such a large disconnect between journalist and consumer and the buzzword "entitlement" bandied about readily.

 

If I lay down my hard earned money for a product, and it does not live up to my expectations, I'll either

 

A. Return it for a full refund (which I can't do as a gamer)

B. Air my grievances an at that point, it's up to the vendor/manufacturer to make it right or risk gaining a bad rep for not standing behind their product.

 

Gamers (and the world for that matter) do have to learn to communicate with an increased level of decorum and civility. Every time I tune into a gaming podcast and hear numerous profanities, low brow humor, I write in and ask for decorum and get called a prude, yet those very same journalist act surprised when their fan base or audience does the same. Quit being hypocrites.

 

I say all that to say this, as long as it's still all about the money (and it clearly is for game companies), they don't get to tell us to just choke down what they shovel to us. We still get to vote with our voices and wallets. If Dark Souls sales suffer because of Games for windows live, they will have learned their lesson like Ubisoft did after their always online DRM fiasco with Assassins Creed. Gamers, let's be more civil in our discourse, and game journalists: get off your high horses already and stop talking down to your audience/fan base. Act like the professionals you claim yourselves to be or you are no better than those you so openly mock. Of course I speak in generalities on all sides. There are perfectly level headed gamers and journalists. these last few months have just brought out the worst in both.

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April 12, 2012

You Speak the truth, Onas. Your arguement is one of many reasons why I started my own site with like-minded individuals for people who wanted to discuss games without that mindset. I don't want to spam my stuff everywhere, so I won't link to it... but it's not hard to find.
 

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April 12, 2012

Y'know, I've always thought about starting my own gaming blog. I've just haven't spent the time to make one. I know how to write it. I have my own defunct anime blog that hasn't been updated for two years.

I'll have to start one up. I need a personal outlet for all the stuff I can't talk about on Bitmob. I won't have to deal with as many trollers either.

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April 12, 2012

I agree that the real problem is how gamers are showing their dislike for certain choices game companies make.  Every year, it seems like the overall tone of Internet message boards and comments on stories like this get more hateful and less constructive.  People like to simply stomp and curse at developers instead of acting like human beings.

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April 16, 2012

Yes, someone who knows what they're talking about, gaming journalism has become an absolute joke when these "journalists" do nothing but insult their readerbase.

5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

Yeah, Dev.  I'm sure there are journalists who literally do nothing but insult their readerbase.  Because that's the way to keep your job, amirite?

 

Or are we still making blanket statements that are unfair to the target?  Now who's practicing poor judgement?

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April 16, 2012

Bryan,

I think Devon is speaking in generalities with a dash of hyperbole, but I think you see what he's getting at. And to be fair, of the 7 or 8 podcasts I listen to, almost all of them raked gamers over the coals or were dismissive of the gamers POV concerning ME3. I think only The Exploding Barrel really sided with the general populace on that issue and to some extent, Giantbomb as well though they were more reserved in their support. He did not mention any specific journalists by name thus avoiding ad-hominem. I will say, prevalent attitude of the gaming media with specific regards to the ME3 scenario, was one of derison and scorn to the gaming populace who advocated for a change.

5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

I am, myself, dismissive of "the gamer's POV" (something I think is drastically overestimated) simply because I didn't find the endings to be all that offensive, deus ex machina aside.  I, as an artist, would be disgusted to hear that people were so disappointed in the art I created that they were LITERALLY DEMANDING, and MAKING A FEDERAL CASE OUT OF me having to go back and do a double-take.  That's disgusting.  I remember a time where people that read an ending to a book they didn't like and they just had to grimace at the book, set it down and say "Well, that sucks."  It wasn't that long ago, either!  It was before Facebook was a thing, and I think that's important.

 

Now there is this new, disturbing trend of gamers not just not disliking something, but DEMANDING that their personal needs be met, because the last five minutes of the game COMPLETELY INVALIDATED the previous 20 hours they spent playing it, the $60 spent on the licence for the right to play it.  "The game is garbage, complete and utter shit, and SHAME ON BIOWARE.  They should go back and re-do it!" and they ARE, because in a move that surprised even me, the whiners and entitled actually threw enough of a hissy to make people who had no CLUE about videogames pay attention.  And that is scary.

 

No videogame company should feel pressured by their customers to renig on their design visions, ever.  That's horrible.  The game should either be successful or a failure of its own merit; if this is how they wanted to roll out the endings, that's their call.  Not ours.  When it becomes ours, can we really call their works art?  At this point it seems more like a democratic consensus.

 

This is a videogame.  It is a work of art.  You are not the artist.  YOU HAVE NO RIGHTS.

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April 16, 2012

I think you're right on some parts and wrong on others. Technology is a two way street. I also remember a day when I didn't have to buy my game in pieces, when I didn't have to pay for extra characters, when I could unlock items with playthoughs or skill instead of money. It is a videogame, it is a work of art, it is also a PRODUCT. Devs are in the biz to MAKE MONEY. That is their Job #1. They are, for the most part, beholden to shareholders. If they manage to walk the tightrope of being in the good graces of those who buy their products, that is in their best interests as well.

I will agree that Facebook,Twitter, heck the internet in general has given people an over inflated ego and sense of self importance (hence why I'm on here typing instead of finishing up a pressing work assignment :) I myself would not demand a new ending or any changes, simply because, quite frankly, I'm pretty sure pending something amazing, I'm done with Bioware. But I don't have any issue with those that do as long as it's done in a respectful manner. And I'm okay with Biowares response of adding clarification instead of changing the entire ending. I think as a consumer of a product, you always have rights to some extent. If I go see a movie that is sold as a family flick, and it's overtly sexual, I go to the ticket counter and I get my money back. There is not always a guarantee that I'll get my money back, there is also not a guarantee, that the vendor/company will get see a dime from me again. It comes down to a discourse between creator and consumer.

5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

Well, clearly you HAVE rights, that was a poor choice of words.  But I believe that most of the people complaining about this at great length at high volume believe that they, as a consumer, should have control over what the game is, or is not.  This is ridiculous, disturbing and laughable.  At any point that they believe they know what should be done in games, I would advise them to go to school, get a degree in an applicable field, work their way through the system and earn themselves a position in the field where their input would do just that, because if they're not and they think $60 equals full authoratory rights, they are self-entitled and bad, and they should feel bad for being bad.

 

There's a difference between dissent and making a federal case.  It's pretty distinctive.

 

I feel for you as far as not being nickel/dimed to get the "full experience" in games these days versus days in the past, but you have to keep in mind how much more, exponentially so, it has become to develop games... VERSUS how much LESS we are technically paying to play said games at face value.  If at any point you are handed a game that is absolutely not a complete "game" in the most literal sense of the word (You have to pay $15 in order to do a jump kick), this is a fair argument and has validity, but I have yet to see a game where this is the actuality.  It's lewd and annoying that you might feel compelled to pay more to get more later, but when it comes down to where the bear shits in the woods, it's not really necessary.

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April 12, 2012

There is definitely a valid point here, I do think a vast majority of the internet "voice" has become fairly sefl-important, however I think there is a big difference between what is happening with Dark Souls and what happened with Mass Effect.

With Dark Souls, the consumers have a problem with the fromat in which their product is being delivered. They are happy to spend their money on the finished product but they want a certain level of quality that may not be possible (in their opinion) with a service like GFWL. If it was indeed the internet's "voice" that inspired the port in the first place, is it really unreasonable that that same voice be allowed to help dictate the terms?

Mass Effect, on the other hand, was an issue where a group of people wanted control over someone else's artistic vision. They felt that their own opinion of how the story should end was more important than that of the people who have been writing it all along.

I think the latter is the real problem that could just be exacerbated by Bioware caving, while the first might be a bit caddy, but still not without merit.

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April 12, 2012

If GFWL keeps the modders/cheaters offline, so be it.

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April 13, 2012

as games get bigger and try to target a larger and broader audience, they will also displease more and more people simply because they have different tastes and preferences. If you try to please everyone, you please no one.

that might be part of the gamer entitlement problem.

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April 13, 2012
Consumers have a powerful voice and should be listen to. But mob rule is something I can't stand.
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April 14, 2012

Yea dude, keep defending multi billion dollar corporations. When more people out there demand changes and voice their concerns or unhappyness with something, we won't have lazy polititians, we won't have corruptions, and a ton of other stuff that happens because people are taught to just accept things and move on. The games aren't free you know, many people pay from 60 up to 120 dollars for games like ME3. On top of that they cut content out of the game, or lock certain content so you have to pay extra for that. I love how all these "gaming journalists" are quick to call passionate fans "entitled" for demanding what they were promised. In case you did any research, you should know that the game BW promised was not the one they sold, and even a week before release they were making false statemens. Call them entitled when they are given the game free.

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April 15, 2012
There's a difference between being a passionate fan and being a member of a demanding mob. If YOU place a developer or a franchise on a pedestal, the only thing you are entitled to is disappointment. The many 'people pay $60 dollars for ME3' arguments are wholly disingenuous, in real terms you are paying less for games than people were 10-20 years ago for instance ( http://arstechnica.com/gaming/news/2010/10/an-inconvenient-truth-game-prices-have-come-down-with-time.ars ), VAT here in the UK has risen, and these are not passed onto the consumer. Yet the cost of producing a game has gone up massively with a each generation as the demands, yes, demands of the consumer have come flooding in for bigger experiences, better graphics, 5.1 surround sound , multiplayer, dedicated servers etc. On the demanding what they were 'promised' comment, show us the bit that says Bioware 'promise' to give you something, not some marketing spiel or tweet from a BW employee, but one specifically with the word 'promise' in it. You are asking for control of something you did not create. On the one hand you say vote with your wallets, but then in the next breath that's not good enough, you want them to do this and that often BEFORE anyone buys the game. Although I agree that the Retake movement has a point, and even though I don't particularly mind the endings, new content is new content and always good, I feel that as an opportunity to push forward gaming as a medium and genre it has completely and utterly failed, in fact this whole infighting over being entitled has probably set the medium and overall acceptance of gaming backs few years. RME failed because it's been a month and although it may have raised $80000 for Childs play which is a great charity that all gamers should support, it has not furthered your actual goal of getting the endings changed/ new endings ( I mean this from the standpoint that many people on BSN want completely new endings rather than clarification), similarly sending 400 cupcakes with different coloured icing but all happen to taste the same, has got you nothing. There truly was an opportunity to set up a proper fans organisation around the furrow about Mass Effect 3, similar to something like EFF, where if this is truly meant to be an interactive experience then fans could have been involved early on, and this organisation could have had DIRECT discussions with Bioware on a mature, adult and reasonable level. Instead RME decided that a charity drive and a prank was the best way to achieve their goals of getting the ending changed. Meanwhile, this childish 'Hold the Line' inference from ME1 continues unabated, and it too is getting you nowhere. Stop 'Holding the Line', and instead 'Make something Happen'
5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

That image brings up an interesting question, Calum, and it's something I'm sure lots of people and ALL developers have forgotten: Price dynamics.  Some games were priced higher than others, and sometimes that was for a dramatically higher return on investment.  How much was Final Fantasy 3 when it first hit shelves on the SNES?  $80 if I recall correctly?

 

Why isn't this happening anymore?  I have no doubt in my mind people would much rather pay $70 for Halo 4 and  $40 for Street Fighter x Tekken than $60 for both.  You can't tell me it costs the same to develop a fighting game as it does to develop a new FPS with a new engine.

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April 16, 2012

Bingo Bryan! Why don't they do this anymore? This is why I mostly only buy games on sale on Steam now. I don't really care to be part of the day 1 zeitgeist at the expense of my wallet. If the pricing was scaled in a more reaonsable fashion, I'd purchase more games when they came out.

5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

I think three years ago I had like... 80 games on Steam?  I'm about to hit $300.  I am loving being a PC gamer SO much.

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April 16, 2012

Amen Bryan! I hopped on the PC gaming train a long time ago and never looked back. During the Steam Christmas Sale, I bought Deus EX: HR, AC: Brotherhood, Batman:AA, and NFS most wanted all for a total of about $60. Last game I paid full price for was Skyrim but it went on sale the DAY after I got it for $20 off. :) PC gaming and steam is the way to go for me. Wait a little, save a LOT!
 

5211_100857553261324_100000112393199_12455_5449490_n
April 16, 2012

I picked up Skyrim for $20 off, and I found a copy of Mass Effect 3 for $40 on Amazon.  It really feels like $40's the most I'm willing to spend on a game these days; if it's not $15 or heavily discounted, I don't even pay attention honestly.  Steam takes PC gaming precisely where digital distribution SHOULD have gone: They give us a bunch of 1s and 0s on the cheapy, because distributing it's virtually free.  Consoles need to catch up.

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April 16, 2012

Agree 100%. Distribution is cheap, I'm over not having the physical copy (less clutter in the house), and the prices are excellent. To my knowledge, Devs still get a good cut too right? I'm ALL IN on Steam.......until they lose all my data or make me a victim of identity theft...then I shall demand the entire steam catalogue for free! Or a press pass like the journalists get :)

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April 15, 2012
Also, while I believe it is your right as a consumer to return a product if it does not meet your expectations, how many games have you bought that haven't been amazing, or everything that you thought they might be? And many of those did you return for a refund? So now think did I really return Mass Effect 3 because it was your right as a consumer, or as a childish kick in the wallet?
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April 16, 2012

This is an extremely good point.  Why is now the time that everyone is getting so up-in-arms about a part of a game needing to be redone?  Plenty of highly anticipated titles haven't lived up to their expectations.

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April 16, 2012

Am I correct in stating that you cannot return an opened game for a full refund? If thats the case, then why would I return it if I lose money instantly on the proposition. So I do my research beforehand to make sure there is a good chance I'll enjoy the game.

And Justin, the reason people are so up in arms is this is a multipart saga that folks have invested a lot of time into especially in the sense of the characters they created and the choices they made. This isn't COD or God of War where things are set in stone and your choices don't really matter.

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April 16, 2012

Some places do let you return a game for a full refund but it depends on the store, not the publisher/developer of the game.

Also, I do understand exactly why people went so nuts about this.  I am just as big a fan as everyone else when it comes to the Mass Effect trilogy but I still can't see why it made everyone so angry.  The ending did feel quite lazy to me but I have suffered through worse endings in my gaming life (Halo 2's cliffhanger comes to mind).  I had too much fun with the rest of the game's amazing moments to care much about the lackluster ending.

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April 24, 2012

You can't return a book or a magazine ever. Because, when you are done with it, it's of no value to you. Games should be the same way. You should get a 24 hour return window to deal with any issues the game may have, after that, you are shit out of luck.

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April 24, 2012

That sounds fair and reasonable to me. I'm pretty sure the reason they don't offer something like this is the fear of piracy. Over an over, it seems like it's the legitimate consumer that gets the short end of the stick.

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April 24, 2012

There really needs to a culture shift in gamers that Piracy is not boycotting a game, it only creates more issues for those who actually want to be honest and pay for the game, and gets those who are legitmately "boycotting" the game nowhere.

I have tried, I wrote an article about it on my blog, which got a decent response, but it's hard to shift the culture of gamers. With that said, I feel like many gamers tell people they are displeased with the devs and are going to pirate it to "show them!" but, they really just want a free game.

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April 24, 2012

While I feel that "gamer entitlement" is a giant buzz word right now, it's not entirely untrue.  Until recently, I would defend them, to a point, saying, they have every right in the world to express their distaste for something within a game, or Day 1 DLC. The whole Mass Effect ordeal changed everything for me. While I still believe that a gamer has every right in the world to express their distaste, they are going too far now.

There are two reasons why I think they are basically full of shit, one which has lead me to believe they are stepping beyond their limits of complaining into being giant bitches, and the other why they are completely invalidated in what they are saying.

1) As with a movie, you are welcome to tell the world how much you like or dislike it. That's perfectly fine, I have zero issue with it. As a consumer, you have every right in the world to express how you feel. The problem is, with a movie, you don't tell the writer/director to change the ending if you don't like it. You just don't buy the DVD, and you tell your friends you hated the ending, and then you go on with your life. You don't ask for a refund for the ticket, you move on. With the whole Mass Effect 3 thing, people crossed the line when they insisted that the ending be changed and they get a refund. Where do they get off requesting that? I don't even understand how that crossed their mind. All I would have done is told the world the ending sucks and the game isn't worth it. Then moved on to some other game.

2) They are completely invalidated by one simple fact. They keep buying these games. I am sure Dragon Age 3 will sell more than enough copies, and nothing will change. After there is Day 1 DLC on Dragon Age 3, people will cry about that. Will it stop them from buying the game? Nope. Then they will hate how the game was changed, or hate something in the plot and they will send 100 cupcakes to bioware. At the end of the day, they will still buy the game, then complain, and nothing will be accomplished. If you want something to change, you need to vote with your wallet, not with 100 cupcakes and a whole lot of tears.

 

Phegan from dpaddbags.com

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