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Why I strongly dislike purchasing from “Specialty” Game Stores.
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Saturday, October 31, 2009

Now that I’m my post college days only working a part time job, I have way to much time on my hands. While I spend most of that time these days playing Borderlands and COD4. From time to time I feel the need that I should be out in the real world. The easiest answer is going to malls and other retail outlets. In college I majored in Business with a concentration marketing. So for me justifying these trips is that I’m conducting research on the effectiveness of sales staff and consumer behavior. 

 (I told you I have way to much time on my hands)

 Most of my larger purchases are video games, on average I get a new game ever other month in the off season and about 4 games during fourth quarter holiday rush. So needless to say I go to a Gamestop or Game crazy quite frequently. I don't if it’s a combination of that I understand the sales and marketing techniques that sales staff is using or just a bitter mid twenties gamer, but I much rather go to a big department store than a specialty Store. I really don’t like being hassled, when I’m in the specialty store I am bombarded with a chorus of screaming kids in a tiny store, pushy sales staff, and whatever they play on the Tv. The harassment continues at the counter where I’m asked if I want to be a member of their ponzie scheme, and if I wanted to pre-order something else. I wish I could wear a badge that says I’m an educated consumer that and that your attempt to upsale me is not going to work, if that how the edge card system worked I would be a lifetime member. 

 Here is the truth about presale's, it’s rarely the case that the game has such a limited release. Imports yes, halo not so much. It may seem that way at specialty shops whenever a new game is released that it’s hard to get for the first week if you didn’t preorder. These stores only buy enough to cover their preorders, since morst of these outlets make their money from used game sales. I remember trying to get Borderlands from a Gamestop I was turned away since I didn’t preorder, my response is that I took my money to someplace else. The big box stores had no problem taking my money. The big outlets live and die by product availability, that is their focus not by trying to get to buy a used copy. I like supporting delvelopers so I buy new games as much as possible. 

Now I’m not damning all the specialty stores, if somehow your town has a independent game store by all means support them. I’m mainly referring to large chain specialty stores. I know not every gamestop is like the one I discribe, every once in a while there is a clerk that understands it. I’m not suggesting going to wal-mart, don’t support them ether. For me I just feel more comfortable in a larger store and I hate being hassled.

 
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Comments (13)
Default_picture
October 31, 2009
In defense of pushy sales staff; I work at Blockbuster and we have to do presales, (Harry Potter and the Pile of Cash* on preorder now,) and the like, but we don't want to do it. We don't get compensated for doing it. Heck, second quarter corporate took away most of our compensation aside from our checks and free rentals, (things such as raises, bonuses, college reimbursement, wearing jeans, etc.) We do it as its "sell these or your fired." Or with how the economy has been going, "sell these or the store will be shut down." Also, I know from personal experience, if a customer gets annoyingly angry about it, we push harder to get them out of the store. That said, as a consumer if I don't get what I want used from my store, (employee discount,) I go to Walmart or Best Buy too. *A phrase used by Norm Scott which I think works perfectly for any Potter book.
Franksmall
November 04, 2009
I don't know you. You are probably and awesome guy and this is not meant as an attack of you. But I have to call it like I see it- While I agree with you that you should not get hassled, I preorder and pay my games off bit by bit. That is why I am playing most of the great games that came out this holiday. If you go to a place even though you know you don't like their selling style you are kind of setting yourself up for disappointment. As an ex-GameStop worker I will help the employees at the stores you go to out- please stop shopping there if you cannot deal with the workers doing the job they are required to do. If you do, at least don't act like a jerk when you get the exact type of sales atmosphere that you hate... not that I know you act this way. Anyway... rant over. Have a great day!
Default_picture
November 04, 2009
I'm not sure why you'd call GameStop's Edge card a "Ponzie scheme." That statement only shows ignorance on your part. It's a discount card that comes with a reasonably-priced magazine subscription. If you buy a lot of used games, it'll pay itself off pretty quickly and then save you money for the rest of the year. If you don't buy used games or don't read magazines, then it's not for you and you say "no, thanks" when the GameStop employee does her job by offering it. Likewise, I'm always surprised by people who have a problem with pre-ordering games. What, exactly, is the downside to this? You're going to buy the game, presumably, and it doesn't cost you anything other than the price of the game. Why take the chance of not finding a game and then having to drive someplace else when you could know for sure that you'll be able to get it at the closest store to where you live? It boggles my mind, frankly. I simply don't see why anyone would be against this kind of a service. As for employees "hassling" you for pre-orders, I've rarely run into this. Maybe by "hassling" you mean that they're asking if there are any big games coming up that you'd like to pre-order. You know, it takes a few seconds to say "no, thanks" and be on your way. And those big box stores that you prefer over specialty retailers? Can you honestly tell me that you get past their checkout lanes without being offered magazine subscriptions, credit cards, discount cards, or warranties? It's retail, buddy. They're doing their jobs, and trying to make it easy for you to buy what you want, so try to be nice to them and say "thanks" or even "no, thanks" instead of complaining about it on the internet.
Default_picture
November 04, 2009
The last time I had the kind of troubles people frequently claim to have at Gamestop was back in 2004. This also seemed to coincide with the rise in bitching about Gamestop. I almost wonder if I have just been extremely lucky, or if people are still going on about policies from several years past. I rarely buy used games, so I don't frequently flash my Edge card. In the past two or three years, I have only had that pitched to me twice. Before 2004, I was hounded literally every time I made a purchase at Gamestop. I personally like having the Edge thing, not so much for the used games, but because it's how I subscribe to Game Informer. The reviews may be a load of crap, but the rest of the magazine excellent. Employees do still ask me if there's anything I want to preorder, but all I have to do is preorder something (if there's and incentive) or say "no." Again, post-2004, nobody has ever been pushy with me if I don't want to preorder something. I don't see why people continue to latch onto this complaint that specialty stores only purchase as many new games as they have preorders for on release day. If we all know that's the score, why the hell are you still surprised and pissed off when they don't have it if you didn't preorder? Save yourself some trouble and just go to the big box from the start, or preorder and get the in-game, gold toothpick of decapitation. Yes, they do this partly to encourage preorders, but if we know better (and you do if you're posting here), then what's the harm? It's probably worth mentioning that I'm not just referring to my local Gamestop, but probably a dozen or so Gamestops in different cities in my state that I've been to since 2004. My local Gamestop has had a great track record except for the occasional person that knows little about games, but Gamestop corporate does take its toll. The first and best manager was fired after a year and a half because he let customers use his Edge card instead of constantly pushing it, and a girl that has been working at the store since it opened in 2006 just left because she felt "there was too much stress from corporate." I'm not saying Gamestop the company is great, but I don't mind shopping there and I haven't experienced the stuff people still complain about for years.
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November 04, 2009
@Pat- There are much better deals to be had on used games, though. You can get a much better deal by buying used titles off of Craigslist or Ebay, so I don't really see the point of the Edge card. And for pre-orders, I can understand asking about one similar title when you're at the register, but when they ask you three in a row, that's overkill. The Gamestops I've been to have extremely rude employees, and it wasn't like that at all back when my local stores were Software Etc. and EB Games.
Photo_159
November 04, 2009
Yeah it can really be difficult sometimes... I just tried to purchase Uncharted 2 from a Best Buy and surprisingly they didn't have it in stock. I almost went down to the nearest Game Stop...but luckily I went back to Best Buy today and the guy found a copy of Uncharted 2 in the back... I would rather shop at a specialist store... but the only one in my hometown charges more for games and consoles...
Jason_wilson
November 04, 2009
Amazon, Steam, Direct2Drive, and Impulse. That's all any of us need.
Default_picture
November 04, 2009
I've been going to the same Game Crazy for the past 6 years (I used to work for Hollywood Video) and knew the staff very well. If you can stand to be a regular customer than they will not bother you about preorders or trade-ins. My store recently had a complete staff change so I've had to go through the trouble of acclimating the staff to my buying habits (i.e. I know what I want, don't try to sell me anything) but it's not too bad. When I go to any stores I don't regularly visit I will be bombarded as usual. That's the life.
Nick_with_grill
November 04, 2009
I bet if you pre-ordered Duke Nukem, or Star Craft Ghost, GS employees would never bother you again. "Hey, did ya know that Call of Duty is coming out soon?.." "Did ya know I pre-oredered Star Craft Ghost like 6 years ago, shit never came out..." "Oh... sorry.."
Jason_wilson
November 04, 2009
On the few times that I've gone to GameStop, I've found that my normal shopping face -- the "I'm a big guy and leave me the fuck alone" expression -- is enough to prevent anyone from hassling me.
Default_picture
November 04, 2009
Here's something everyone should know about GS, they literally allow their employees to open a new game, play it, return it, and sell it as NEW. Sometimes they'll re-shrink wrap the game, and you can tell because the shrink won't be done in the same manner a factory wrap will be done. Other times, they'll tell it's the last copy (perhaps it is) and it's the display copy. But you can bet there's a pretty good chance it'll be used. Now in regards to the article, the employees are compelled to be annoying about pre-sales and such. It's really more of an organizational call, not your average grunt who probably likes games as much as you. Unfortunately it works quite well on the casual gamer or the parent. Let's face it, there used to be a benefit to going to Gamestop/EB/Etc. Years ago they were one of the few retailers who actually had software on the floor the day it arrived (unlike Toys R Us or Best Buy who often used to be a few days or worse behind the street date). But the rest of the industry has caught up. So there really isn't a reason to go to GS as much as they used to. Heck, I don't know why anyone would buy CoD:MW2 from them at this point. There are too many good deals elsewhere. It's nice when competition actually works to the consumers advantage.
Default_picture
November 04, 2009
The problem isn't the pre-order it's the 5 spot they want you to put down and there relentless pursuit of a pre-order for titles like Modern Warfare 2 that will be everywhere and them collecting interest off your $5 for ever if forget about your pre-order. The edge cards are crap because I shouldn't have to pay for a consumer trends database tracking system. Best Buy has this thing called a Reward Zone card that they will give you for free and let you earn points for anything you buy in the store. It's amazing. If you still want to pre-order a wonderful site called Amazon will also let you do that for free, plus if at anytime while you had the item pre-ordered they dropped the price for a momentary promotion they will give you the lower price. Factor in the typical 5-10% discount on pre-launch games, the free shipping, no sales tax, and it's the best deal around no matter where you live.
Default_picture
November 04, 2009
I DESPISE PRE-ORDERS. But not from a consumer standpoint. Occasionally I will pre-order a game, but it doesn't matter either way to me. I hate them from the viewpoint of a former Gamestop employee. The annoyance you feel as a consumer when asked does not match the fury boiling inside the employee. Our jobs depended on pre-orders, but we knew it was bullshit. As much as we turn someone away for not pre-order a game that was absolutely available at Best Buy, we also did not honor pre-orders. A manager would say "Oh not everyone will pick this up today, you can sell it." Guess how that turned out. Occasionally someone will drink the kool-aid though. Employees who honestly back the pre-orders and will gladly shovel it in your face. They are the ones who move up in the company. I will say this as well. As employees we were pressured into reserving as many games as possible (which may have been store policy, not company, but I'm sure it is very common). That backfired big time when the whole store quit in one week and all the employees cancelled their pre-orders. Best day of my life.
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