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Playing by the Rules Won't Make You Friends Online
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Monday, July 06, 2009
ARTICLE TOOLS
Editor's Note: If you think Xbox Live hooligans are rough, you should read this fascinating piece from Reggie Carolipio about how one professor decided to play by one online game's rules...and got slapped by the game's community for doing so. -Jason



Professor David Myers

According to this New Orleans Times-Picayune article from Nola.com, Loyola University media professor David Myers took it upon himself to run a social experiment over a couple of years in City of Heroes/City of Villains to discover and document what would happen if he played by the rules as the designers had intended and not by the customs and taboos accepted among its player population. Twixt, his heroic avatar in the game, was a well-established character by the time Myers decided to embark on this quest.

See, Myers actually plays video games and is one of the first university-level professors to examine games from an academic perspective. That's right -- he plays and condenses what he learns into papers that his peers read and evaluate on an academic level. Instead of simply nodding at a piece of negativity that we might hear on Xbox Live, people like Myers are trying to find out why that's the case and how games have affected us on the social level (among other things).

As much as your opinion or mine are treated as nothing to be surprised about when we use the mute button on Live, lending a kind of scholarly legitimacy to this is something of a vindication. The proof has always been out there, but to see it being taken as seriously as this is an encouraging, if not surprising, indication that our favorite pastime is maturing in other ways outside of the ESRB label.

And as you can already guess, Â it's not pretty.

 

Myers decided to go all-in as a hero and document what happened next. That meant teleporting villainous players into the sights of robot firing squads and watching them quickly die. This is all completely within the rules, too, as set down by the game's designers. Villains and heroes should be at each others' throats...at least that was what was supposed to happen.

Instead, what Myers discovered was that both sides would commiserate as opposed to fight and occasionally cooperate to take down particular foes -- as in Lex Luthor and Superman working toward a common good with no ulterior motives whatsoever. This isn't quite what the rules had set out to encourage, but among the players, it was an accepted norm.


Heroes. Villains. And one role-playing professor.

In playing through my own share of MMOs, I've noticed that on those that do not offer explicit PVP (player vs. player) combat, there's always a sense of camaraderie among characters that normally shouldn't hang out together. Dwarves and elves, Alliance and Horde, machine agents and awakened humans, and dogs and cats living together...I think we can all agree that other "real world" considerations usually take precedence over the so-called "rules" of any particular game. But I've also seen in other games how rampant PVP can turn particularly powerful characters into remote-controlled bottom feeders by camping newbie towns.

However, it's not all heartache and hate. In a case of where user-driven conflict actually works, EVE Online's storied history of corporate betrayals, bank heists in the billions, and galactic war are all the more impressive considering that each of these were not scripted into the game by the designers but were instigated by those like you or me. That corporate insider that had just betrayed one of the largest, and oldest, alliances of players in the game to SomethingAwful's GoonSwarm? Completely by the rules. If you want the details, GoonSwarm spymaster The Mittani lays it all out. You can bet that not a lot of people were very happy about this, either. But that's how the game is played.

The GoonSwarm did exactly what the rules of the game had demanded in much the same way that Myers' Twixt had done within COH...they both simply played the game, for good or ill, and went in knowing that is what they were allowed to do by the rules without regard to what was socially acceptable. In GoonSwarm's case, and as their reputation is known by, they weren't concerned so much about creating an empire as it in simply going out and having a good time as a group. And if it meant that one of their biggest enemies had to go down as a result, then it was going to be as fun as they could make it. And they did it as a team, which is more than I could say for what had happened with Twixt.


All of these ships will probably backstab you later.

Even the early first-person-shooter titles would have their own share of self-obsessed pranksters who would practice their antisocial tricks before graduating into the more sophisticated toolsets offered by MMORPGs. Allied soldiers storming the beaches in Return to Castle Wolfenstein might find themselves turned into char-grilled chumps thanks to friendly fire from a flamethrower. On servers that turned off friendly fire to avoid such "accidents," griefers (as such players would be called) would find new ways to mess with the game...such as blocking doorways.

I remember one session when, on the German side, everyone was gathered together waiting for the Allies until we saw the chat messages of what was going on. The other side was actually asking for our help in getting them out because a player was blocking the exit from their spawn point. We obliged with a Panzerfaust to the bunker, but the griefer would always return. Interestingly, gaining control of another spawn point would mean more than a tactical necessity for the other side because of this.

When Twixt crossed those invisible boundaries and violated the unspoken code of cooperation within City of Heroes and began roleplaying, he soon became an outcast...even from his own clan, which had subsequently kicked him out. He was soon regarded as someone that was "spoiling the game," almost putting him in the same category as that guy that blocked in his own team in RTCW.

Before you start thinking that these are kids behind the keyboard with anger issues (or adults with the mental capacity of 12 year olds), Myers discovered that the demographics for the game aren't consistent with what people might think of rage quitters (people that quit because they are so angry at a game that they just leave...in a rage) as unemployed pizza eaters dwelling in a dingy apartment block somewhere.

From Myers' research, most of those that played City of Heroes were employed, technically savvy, mature young adults, with only a tiny percentage (2 percent) unemployed. He even mentions that the skills learned within an MMO such as COH could be parlayed into, say, the same drive that creates corporate CEOs. But stick them behind a monitor and give them the anonymity of the Internet and he discovered that labels hardly matter.

Death threats, insults, and watching his fellow heroes simply stand back while villains ganged up on him to drive Twixt from the game were only a few of the things that he discovered. Playing by the rules of the game was apparently not as important as in playing by the social rules of its players. Here's a passage from his paper, which you can download at this link from the original article:

"Eventually, because of the recalcitrance of Twixt's opponents, it became increasingly difficult to interpret embedded player social rules, orders, and behaviors within RV as anything other than a means of repressing individual play and players such as Twixt. From Twixt's point of view, playing by the rules of the game, winning the RV zone competitions, only increased the obstacles he faced and the insults he received. In fact, after Twixt had become sufficiently well known, the consensual goal within RV was, for extended periods of play, simply to 'kill' Twixt."

RV stands for "Recluse's Victory," the highest level of the four PVP (player vs. player) zones within the game.

It wasn't all negative, however, and a few people did consider Twixt's play within the context of the game in a positive light. But the overwhelming negativity that "playing by the rules" had engendered was surprising even to Myers. It's an interesting read. It's not something that we, as players, haven't heard before, but to see it broken down in an academic study is kind of fascinating.

As games become more complex and as virtual social tools become more ubiquitous, it will become more interesting to review just how this all had come about...and where the burdens of reality and the unfettered joys of virtual escapism, along with in how we treat each other online, will take us next.

But don't ever, for the love of Kratos, take away my mute/ignore button.

 
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Comments (6)
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July 08, 2009 02:02
I love the mute button so much. I like this article.
Why__hello
July 08, 2009 02:05
Hey Reggie. Great article. In comparing socially normative behavior with strictly outlined in-game regulations, there are some glaring discrepancies. When a developer attempts to create artificial rivalries or alliances, players will often view them as arbitrary and parochial. Normally, players pursue their own goals and fascinations, regardless of how the game developers tell them they are "meant" to behave. I remember passing through the Hellfire Peninsula (in Outland), several months after the Wrath of the Lich King had launched. I saw two level 60 human players slaying mobs, unaware of my presence above them on my flying mount. As a level 80 Tauren Warrior, I swooped down and stood next to them. After a few /waves and /hugs, they knew I wasn't there to do them harm. And so, for the next 45 minutes, incapable of communicating through chat, the two human players /pointed at mobs they wanted me to kill. While Blizzard employed barriers of co-operation between the Alliance and Horde, players tend to ignore, or sometimes (in my case) act against them. Again, I think your article was great! I look forward to more pieces like this one!
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July 08, 2009 05:06
This was pretty awesome. I have not played an online RPG that did world PvP right. Diablo 1 was awesome because when you died you lost your gear, but when you killed someone you can get their gear.
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July 08, 2009 13:04
Read the comments on the original article, it explains his story in more detail, not to mention how the author of the piece didn't speak to anyone else about what the guy was doing or his history, etc., taking his word for granted throughout all of it. If the commenters are to be believed, after a series of complaints CoH changed the game so he can't pull off his exploit anymore. He found an exploit and thrilled in using it over and over on anyone who happened to cross his path. The guy was griefing and surprise, people hated him for it. He's not some super-powerful über-gamer or an "I out-thought the game!" super genius. He's the digital equivalent of your little brother sitting next to you on a long car ride spinning his finger next to your head saying over and over, "Im not touching you, I'm not touching you." Was he breaking the rules? no. Was he being a a dick? Yes. Should he be rewarded with accolades for his research discovering that groups of people, online (as much as off) hate others who act like dicks? No. Here's my paper on the subject: If you act like a dick, don't be shocked when people hate you for it. The End. Can I have a research grant now?
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July 08, 2009 16:22
He did not play by the rules. He griefed other players using a game exploit.
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July 11, 2009 11:50
@Omar That's one of the things I've always found pretty fascinating about online play, that our 'real world' social interactions can often take precedence over what the designers have intended. It brings to mind "when in Rome, do as the Romans do." Even the griefers on RTCW attempted to explain their actions by pretending to be "secret agents" working for us. No one believed that, of course, but then again, not a lot people complained about it when it was benefiting our side. @Cheese I hear what you're saying and I've read the comments. Slashdot also had several interesting comments on the article, some of which had some interesting comparisons to chess and basketball. But I don't think it was a question of whether he used an exploit to piss people off, it was more of what he was doing in applying his role as a hero against the social norms accepted within the game that angered the players. Being a dick in a game using an exploit versus being a dick in a game because you try to play the game within the context of its subject matter aren't exactly the same thing. From what he had described within his paper and from the article, even without the teleport grief, he was able to take down villains without having to resort to it every time. It wasn't exclusively his only means of pursuing his goals, at least according to him. He was also actively playing the game and despite being very successful at it within his role, everyone chose to ignore him as a result of his behavior. I wouldn't be surprised, either, and I have my own reservations about using a public game as a sort of social petri dish, but that's one of the things that he was trying to find some social explanation for. @M. Caliban But he was playing according CoH's basic tenet that it is okay for heroes and villains to fight and defeat each other in PvP. That's within the rules of the game. His methods at doing so are debatable, but from what I understand in reading his paper, it wasn't exclusively the only way by which he pursued his goals as a hero character.
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