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Why EGM Died, Part 1

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Wednesday, August 19, 2009

EGMBad timing -- Demian and Aaron are both on vacation for the next two weeks, so we're a bit shorthanded at the moment. We're still working hard to promote the best community stories to the front page (and yes, our contest is still going on). But to help make up for the lower output from the staff side, we're going to rerun a few still-relevant articles from my old Sore Thumbs Blog, with updates where needed.

We know some of you have read these posts before, but since Bitmob has many more readers than Sore Thumbs ever did, this is probably still worth doing...especially because this is the easiest work we'll ever get to do -- this stuff writes itself! Because it's already written.

Up first: A behind-the-scenes look at the magazine business and why we had to say goodbye to a pub like EGM despite its popularity.


EGM closed up shop because Ziff Davis Media was too busy babysitting a massive debt to manage its magazines properly. As far as I can tell, that’s why other magazines can still survive in this economy but EGM couldn’t. But really, ZDM didn’t get any help whatsoever from the nature of the magazine business itself. Here are the other major contributors to EGM’s death....

Distribution

The magazine business is a horribly inefficient one. We’d have to overprint every issue by hundreds of thousands of copies in order to make a certain amount of sales at newsstands, because so many of them get lost in the distribution process.

A 40% sell-through may sound horribly wasteful to you (it is), but that’s considered a sales success to a publisher. 50%? Holy crap! Now...think of what our books looked like when 60%+ of the copies we paid to have printed (roughly 75 cents to $1 per issue) never get sold.

 

The printer prints the magazines, then they go to a variety of distributors, shippers, and wholesalers to get moved all around the country. I won’t get into details of this process, but let’s just say we might as well have used the Pony Express with crippled horses and no riders.

A lot of copies never make it to the stores -- they literally stay on the trucks somewhere because the entire distribution system is archaic. Every person you’ll ever talk to who deals with the circulation business will tell you how much they hate this setup, yet no one can do anything about it because it’s an established network that really has no reason to change (there’s no money in fixing it).

With the copies that do make it to the stores, some of them never make it to the actual shelves, because very few retailers care enough about magazines to stock them properly (they’re not high-income items). And if they are lucky enough to make it out of the back store room, there’s no consistent system to how they’re displayed on newsstands. That hot copy of EGM’s Street Fighter IV world-exclusive could be hidden behind Hot Women on Hot Rods Magazine or the latest Crazy-Ass Crosswords!...and no one would ever know.

CrosswordsHow many times have you walked into a store and couldn’t find the newest issue of your favorite magazine, but a three-month-old copy is still sitting on the shelf? Again, it’s because no one cares about magazines. A lazy sales clerk may see “EGM” there and not know that particular issue’s expired and is supposed to be replaced. So then that outdated issue doesn’t sell, our newer issues don’t get a chance to sell, and we lose circulation and revenue.

Actually, some sales clerks do care about magazines...enough to keep them for themselves. I used to work at EB Games, so I know how this works. A new shipment of magazines would come in, and we’d rip them open to read for ourselves or to take home…before a customer can even see them.

Periodicals weren’t in the system as real inventory, so no one would ever know if they ever got sold or not. So for the employees there, magazine shipments were an all-you-can-take free buffet. Why not take a few?

So now here’s Ziff Davis Media...paid for 10 issues to be printed and shipped to my particular EB Game store, and maybe five of them will actually make it to the shelf after the employees raided the box. If three of them get bought, that’s 30% efficiency right there.

Advertising

Of course, a lot of advertising dollars are moving away from print and to the Internet -- that’s a pretty obvious way EGM got hit hard (you’ve seen how thin the issues have gotten over the past few years).

Magazine ads deliver vague, immeasurable impressions that no longer impress advertisers. Yes, you can offer circulation numbers, and third-party services study how many eyeballs hit each issue, but they’re not the same as a banner advertisement, where you can literally count every single impression accurately.

Traditional magazine ads just aren’t important these days when advertisers can grab your clicks with big-boobied chicks selling online games or weird, misleading clothing shops.

The Internet

And you also know how the Internet as a content source is making it difficult for magazines to thrive. We’ve heard it a billion times from our readers: Why pay for an issue or a subscription when the web has so much more stuff to read/watch/listen to...for free? That hurt EGM as well, despite our best efforts to evolve and stay relevant and different in this new information age.

By the way, all the websites that scanned EGM? That really hurt, bad. EGM depended on single-copy sales for a lot of its revenue. We'd always see a bump whenever we had a big exclusive on the cover, but then those bumps would become smaller and smaller over time because more and more people realized they could find scans online for free somewhere instead of paying $5-6 for an issue.

With the viral nature of the Internet, there was very little we could do about the distribution of those free scans, so all these little fan sites and forums really screwed EGM in the end.

Ourselves

ZDM’s own editorial policies didn’t help the bottom line. Editorial coverage wasn’t for sale. Covers weren’t for sale. Scores weren’t for sale. And if the editors somehow pissed off an advertiser, screw it...let them stay pissed.

Don’t read into that the wrong way: We enjoyed working in the environment that ZDM and my old bosses set up, happy that corporate usually had our backs and kept church mostly separate from state. Those policies served us well, and we’ll continue to abide by them here at Bitmob. Ultimately, however, that didn’t translate into extra profits for EGM.

But we wouldn’t have had it any other way.

Continued in Part 2.

 
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Comments (26)
Default_picture
August 19, 2009
I still enjoy this story.
Lance_darnell
August 19, 2009
BOO-YEAH!!! This was great Shoe, really. I have a question - How did the opening of 1up.com affect the magazine? Did sales go up or down? Did the magazine have to change due to 1up? Can't wait for Part 2! ;D
Profile_pic4
August 19, 2009
I didn't have a chance to read this before, so it's interesting to me... can't wait to read more!
Franksmall
August 19, 2009
On the retail sames at Gamestop, I can say that I have never seen anyone take the mags before they were placed out. What I often saw was that the magazines were often left the their sad little box to never get placed onto shelves because many of my locals stores took their magazine racks down to put up some paid piece of advertising. I guess publishers that were not reaping the benefits of having Gamestop push their mag as an easy attach rate item (in other words, not Game Informer) decided not to play ball and pay Gamestop money to sell items they already should have been trying to sell in the first place. God forbid Gamestop try to just sell things for the sake of selling them and not double dip by making someone pay them to sell stuff! The funny thing is that magazines could be a good way of adding on extra items on sales if there was any time spent organizing them neatly and making sure the current ones were on display. The only thing that I have seen as wasteful as the magazine business is the strategy guide business... most guides end up getting torn apart and thrown out once they get 'pennied out.' It is not just a wasteful practice, it is a very bad use of paper. Coincidentally paper back books are the same. After a while most bookstores throw them out... I have even seen some get thrown out and the new editions sent out. My biggest gripe about the closing of EGM was that I would have gladly paid $80 to $100 for a year to keep the magazine afloat. It really is too bad that nothing more radical than 'close up shop' was tried before EGM died. I still have a hard time believing it and neither Games, Edge, Play, GI, or any of the 'official' mags can make up for the gaping whole that EGM dying left in my monthly reading. I often read it three or four times cover to cover.
Default_picture
August 19, 2009
Hey, that Halo 3 cover has a spartan using a n00b combo! Was EGM a BK (bad kid), or something? Sorry, I've returned to Halo 3 and I've been overwhelmed by all the new phrases. -How much did that 50 cost? -Stupid BK! -I'll boost for a 1 month subscription! -I always 4-shot n00bz! -I can ninja! Fuck Xbox Live....
Profile_pic4
August 19, 2009
@Michael THAT is the number 1 reason I stopped playing Halo 3 and switched to the Call of Duty's for my deathmatch fix. In fact, all that crap turned me off of deathmatch so much that all I played for a month straight was Horde on Gears. Childish Livers changing my behavior. How much does that suck.
This is the first time I read that story, this and Milky's editorial the day EGM closed seem to target ineptitude on the management as a prime reason for EGM's demise. I don't know if I can talk for more people, but I do see a future for a video game magazine, maybe a pretty magazine, maybe a magazine with deeper articles not tied to the flood of quick news that the internet has become, a magazine that I could read again in the future, maybe a little pricier and classier magazine.
4540_79476034228_610804228_1674526_2221611_n
August 19, 2009
Man on man do I miss EGM. (and EGM 2 to e honest) I have a lot of my old volumes, including the huge tome-like EGM's that were nearly an inch thick. Those were the days. :(
Default_picture
August 19, 2009
Hahaha! Sorry, I wouldn't normally point-out a spelling mistake, but that's classic! [quote]Man on man do I miss EGM[/quote]
Default_picture
August 19, 2009
I do miss EGM. You guys really did do the cutting edge reviews of games. I also loved the articles and special features. Game Informer doesn't quite make the old EGM grade. Glad you've still got a gig. I hope you can make it pay.
Photo-3
August 19, 2009
[quote]Hahaha! Sorry, I wouldn't normally point-out a spelling mistake, but that's classic! [quote]Man on man do I miss EGM[/quote][/quote] No, I think that's what he meant. It was a predominately male writing staff.
Bcshirt
August 19, 2009
Like Michael Bradley said "man do i miss egm" Although i hated to see it go, i hated it even more that you all weren't able to give it a proper send off. I guess that's what happens when people don't give a damn about your work. I have so many copies of EGM laying around my room it's ridiculous. Bums me out.
August 19, 2009
[quote]How many times have you walked into a store and couldn’t find the newest issue of your favorite magazine, but a three-month-old copy is still sitting on the shelf?[/quote] I've seen a copy of OXM with Rock Band (the first one) on the cover... months after Rock Band 2 was released. The place has since gotten rid of it... along with virtually all game magazines.
Default_picture
August 19, 2009
I miss holding a magazine, rather than scouring the internet. I miss EGM. ugh...
Default_picture
August 19, 2009
Sad, but thanks for the repost since I am new around here.
Jamespic4
August 19, 2009
To be honest, I never kept up with any other game site besides this. I'm a podcast listener mostly. Because of this, this article was crazy illuminating. I always wanted to work for EGM, and when it was shut down I was very upset. One of my favorite contributors to EGM's overall voice was James Mielke. It was such a bummer to read his farewell notes. That coupled with the abruptness of the whole thing and that minor Sam Kennedy blog post debacle just seemed so sad. Funerals are supposed to be bittersweet. Not just bitter. I know this is reused material, but if the post is going to be in two parts (or however many), maybe you could add a helpful third part. I'm sure we all have questions. For me I have three: 1. What did you do in the intervening time between EGM and now besides your's and Crispin's blog? 2. Did you jump ship because you knew, or did you just luckily jump of the cliff at the right time? (Two of my other faves, Jennifer Tsao and Crispin Boyer jumped out within relatively the same time frame, so I assume something apparent must have been going on - but maybe not?) As an addendum, did the end of CGW send off red flags? 3. How do similarly priced periodicals like Game Informer and Play stay afloat - without getting to politically snippy? (Besides GI's clear link to Gamestop.)
Default_picture
August 19, 2009
The only reason Game Informer is the largest gaming magazine is because every time someone buys a game from GameStop, they say "You can get a discount with the Edge card! and get a years subscription to GI for 14.99!"
Jamespic4
August 19, 2009
I hate to quote myself but... [quote](Besides GI's clear link to Gamestop.) [/quote]
Waahhninja
August 19, 2009
Oh. Man. I can't begin to describe how sad EGM getting shut down made me. I was a fan from the first issue I read (cover: MechWarrior 2). I was spending all my money on magazines and was financially forced to choose 3. I chose EGM, EW and PC Gamer. To say that I lived for the day a new EGM would hit the stands would be an understatement. I valued the review style (learning the crews' personalities and favorites to judge whether I should buy a game) and the editorial content. I literally danced for joy when you were made EIC. Is that weird? I hope not. I felt like I knew you people and was a serious fan. EGM's passing has left a hole in my heart and I only have my 5 boxes full of backissues to comfort me. You guys were a huge part of my adolescent years and I always hoped to meet you guys one day and buy you a beer. To pick your brain about the crazy stories you must have. Here's hoping...
Default_picture
August 19, 2009
If I remember correctly, by the time Shoe, Crispin, and Jenn left, they were all well aware of the financial state of ZD. They'd already been in debt for quite awhile, and things weren't looking promising for the company (and magazine business), so they decided to leave as did many other employees in the coming months.
Default_picture
August 21, 2009
Interesting piece, Shoe. I followed EGM since the second issue and was very sad the day the mag closed shop. Could you tell us why the magazine changed from an "industry-centric" media to a "game-centric" one circa 2001? As a previous poster stated, I also believe there is a market for a magazine dedicated to long, insightful, articles, and not just one dedicated to preview games for months. I'm not saying that suddenly you shoud have morphed into the second coming of Edge Magazine, yet, at the end, gamers craved more than the preview-story-review cycle.
Shoe_headshot_-_square
August 21, 2009
@Eduardo: All our subscriber studies kept coming back to tell us that readers #1 want more than anything else: previews and reviews. But we'll see how your theory holds up. That's what Bitmob's all about. :)
Default_picture
August 21, 2009
Wow this article is a fascinating read, but man is it a downer.I loved the witty bits the editors always put in about themselves in the Editor Section. I witnessed the end of the Dan Shoe era of EGM as well the short lived James Mielke era. I still remember the 1st EGM I ever bought back in elementary school, the September, 2002 cover story on Guitar Hero 2. I'll never forget how I loved to go to the bookstore and pick up the new EGM. EGM really sort of introduced me to games and also was really what turned me on to reading. I'm sure that almost all the users here have an EGM story or two and I think this would be a great topic for the Mob to sound off on. Great to know the seedy underworld of the magazine business. Thanks Shoe
Default_picture
August 22, 2009
Thanks for responding, Shoe! Gonna read part II now...:D
August 23, 2009
I remember getting a free subscription to EGM, and I don't remember how, actually; it might have been through becoming an Insider at IGN (which was also free via an adoption). I read a few issues, but I absolutely hated the overall vibe of the magazine. To be honest, 1Up wasn't my favorite site, either, but it wasn't quite as bad in terms of all-out "fuck the reader, fuck the advertiser -- fuck everyone" attitude the mag screamed to me. Truly, I never felt like the editors wanted me to read the content. I felt rejected on every page. I don't know if it's because I'm a father who prefers a bit more tact in his articles, or if it's because I review games and don't feel like there was enough bona fide objectivity laden throughout EGM's pages. Either way, it never took for me. As for "lazy retailers," well, honestly -- do shop owners give clerks enough incentive to care? Minimum wage garners minimum effort. There's just no way around that, and truly, should anyone give their blood, sweat and tears to companies who don't care about their workers? There are certainly issues with the system, but you get more with honey, as they say.
Default_picture
November 15, 2011

It hurts me to hear this, I never caught this article until you mentioned this. The problem (or perhaps factor) is our society wants everything free -- from books to movies, shows, etc -- no purchase neccessary is in high demand. And the Internet is so quick, the generation wants that information with a snap of a finger.

It's cool to have the Net and it's advanced technology, I just think it's a downer to see people get laid off and magazines being cancelled. You guys work so hard and EGM, for certain, had such original content (of course, they're back now).

Online is the way to go. Bitmob rules. It was so smart to come up with such a different approach to the game industry, instead of focusing on news and reviews. I love opinions and editorials; I believe that's what keeps print alive currently. But again, physical media is not free, and may turn some people off.

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